Customer Retention Specialist - Leading Edge Connections

Job Title: Customer Retention Specialist 
Location: Charlotte, NC (Onsite)
Company: ProForce Pest Control
Compensation: $18-$20/hour Commission
Hours: Full-Time (40 hours/week)
Benefits: Standard benefits options available 

About Us:

Founded in 2013, ProForce Pest Control is a customer-centric and technology-driven company that is revolutionizing the pest control industry. ProForce serves a crucial public health function by using state-of-the-art equipment and environmentally-conscious products to protect the people and places our customers love. As we embark on a period of rapid growth, we are looking to add ambitious, career-oriented team members.

At ProForce, we pride ourselves on our internal company culture. Not only are our team members treated with respect and competitively compensated; they also benefit from being part of a company that actively rewards employees for being team players while providing ample opportunity for personal and professional growth. As a company, ProForce is driven to achieve excellence—a goal that begins with our individual team members. At ProForce, we understand how important it is to recruit—and reward—people who are enthusiastic about developing their careers and opening new opportunities while delivering an unsurpassed customer experience to our customers and employees.

We are seeking a skilled Retention Customer Solutions Agent who can help us retain our existing customers and drive sales growth. The ideal candidate will have critical thinking skills, sales experience, and strong empathy skills to understand and address customer concerns and needs. This is a full-time position with a base pay of $18-$20 an hour plus commissions.

Job Description: 

ProForce Pest Control is seeking a dedicated and passionate Customer Retention Specialist to join our dynamic Contact Center team in Charlotte, NC. As a central point in creating a world-class customer experience, you will be instrumental in maintaining and growing our customer base. If you thrive in a fast-paced environment and are motivated by helping others, this is the perfect opportunity for you! 

Key Responsibilities: 

· Customer Interaction: Handle inbound and outbound calls, respond to customer inquiries via chat and email, and provide exceptional customer service at every touchpoint. 

· Issue Resolution: Assist customers with resolving issues, scheduling services, and providing support to ensure their satisfaction. 

· Retention: Work proactively to prevent customer cancellations by understanding their needs and offering solutions tailored to their situation. 

· Upselling & Cross-Selling: Identify opportunities to upsell additional services or cross-sell complementary services to existing customers. 

· Collections: Conduct collections activities for accounts receivable, ensuring timely payments while maintaining a positive relationship with the customer. 

· Sales: Promote and sell new services to both existing and potential customers, contributing to the growth of our customer base. 

· Scheduling: Efficiently schedule services and manage customer appointments to optimize service delivery. 

Qualifications: 

· Passion for delivering top-notch customer service and creating positive customer experiences. 

· Strong communication skills, both verbal and written. 

· Ability to handle difficult situations with professionalism and empathy. 

· Sales-minded with the ability to upsell and cross-sell services. 

· Experience in a customer service or contact center environment is preferred. 

· Basic computer skills and familiarity with CRM software. 

What We Offer: 

· Competitive pay at $18-$20 per hour plus commission, offering significant earning potential. 

· Full-time hours with a consistent schedule. 

· Comprehensive benefits package, including health, dental, and vision insurance. 

· A supportive and collaborative work environment. 

· Opportunities for career growth and development within ProForce Pest Control. 

If you’re passionate about customer service and excited to be a part of a team that values quality and customer satisfaction, we encourage you to apply today!

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