Customer Sales and Service Representative - Ethos Biosciences, Inc.

Ott Scientific

The Ott Scientific family of companies comprises Polysciences, Bangs Laboratories, and Ethos Biosciences. Together, we bring the whole of our experience with best-in-class facilities and scientific, technical, analytical, and manufacturing capabilities to serve customers around the globe. We deliver highly specialized products and services that support scientific discovery and innovations.

Ethos Biosciences

At Ethos Biosciences, we are a contract development and manufacturing organization (CDMO) that offers private label manufacturing to many of the biggest life science and diagnostic companies around the world. Our core competencies are immunoassays (ELISA/Lateral Flow) as well as specialty and high volume diagnostic stains, buffers, and reagents. Our laboratories, manufacturing suites, and warehouse areas are purpose built to accommodate these specialty manufacturing and development operations. We occupy a newly built, state of the art, 126,000ft² stand-alone building in Logan Township, NJ. Proud to be part of Greater Philadelphia, we are 25 miles from Cherry Hill, NJ, 25 miles from Villanova, PA, and 16 miles from Wilmington, DE. Our processes are governed by an ISO 13485/FDA 820 Medical Device certified quality management system (QMS). We exist to drive healthcare innovation by providing diagnostic tools for scientists and practitioners. Everyday we design, develop, and manufacturing diagnostic products that are accurate, repeatable, and easy to use. Our vision is to provide gold standard assays for novel biomarkers and critical reagents to institutions pioneering biomedical research and practice.

Responsibilities: The customer service & sales representative is a direct liaison between Ethos Biosciences and our customers. This position is responsible for providing delightful service to our customers that is rooted in our core values of being humble, dedicated, smart, supportive, and reliable. This position has two main responsibilities, the first being taking orders and ensuring satisfactory delivery to customers. Second, liasoning between the sales function and our customers to assist the sales staff in growing the business. It is required for this position to be on-site Monday-Friday 8:00am - 4:30pm.

• Manage incoming and outgoing customer communication through phone, email and our CRM system
• Data entry and management of customer documentation: orders, pick tickets, invoices, etc.
• Investigate customer's problems and complaints, and coordinate responses from relevant Ethos personnel: quality, technical service, etc.
• Respond to inbound sales inquiries through phone, email, website and Hubspot (CRM)
• Oversee the onboarding of new customer accounts and maintain up-to-date customer contact information in ERP and CRM systems
• Oversee product exchanges, returns and credit process
• Obtain key customer forecasts and review backorders and future out of stock items
• Conduct online research to identify new potential customers of Ethos and work with sales to develop new customer acquisition plans.
• Work with Sales to “upsell” existing customers to grow business
• Assist Sales with administrative changes that affect customers

• Happy, Optimistic, Positive, and Helpful – committed to working at Ethos Biosciences.
• A strong curiosity for understanding problems and solving them
• Associates or Bachelors’ degree preferred (scientific discipline preferred)
• 1-3 years of customer service experience with a desire to expand responsibilities to inside sales
• Extremely high comfort level with ERP and CRM systems: Microsoft Great Plains and Hubspot is a plus
• Excellent writing and communication skills
• Proficient in Microsoft Office (Outlook, Excel, Word)

The ideal candidate has experience in managing customer communications and effectively translating customer needs to internal business partners. The role works closely with our shipping/warehouse fulfillment and sales teams to ensure we provide the highest level of service to our customers.

What We Offer

Culture

Great people

Peer to Peer Recognition

Broader, hands-on work experience

Clean and Modern Equipment & Labs

Fun company events

Competitive Wages & Generous Year-end Bonus

Comprehensive Benefits

3 Medical PPO Medical Plans with Telemedicine, Rx, & Vision

2 Dental Plans

Healthcare, Dependent care, & Commuter Flexible Spending Accounts

401(k) with company match

Financial Health & Wellness w/1:1 Coaching

Basic & Supplemental Life Insurance

Accident, Hospital Indemnity, & Critical Illness

Paid Time Off

Short & Long-term Disability

9 Paid Holidays

Must have legal authorization to work in the US and will not require sponsorship.

Ethos is an equal opportunity employer. Drug-free workplace. Tobacco-free work site.

Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.

Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application process and/or interview process should notify a representative of the Human Resources Department.