Customer Sales Support Specialist at Management Business Solutions, Inc.

Multi-Automatic Tool & Supply Co. has entrusted Management Business Solutions as a strategic recruitment partner in their pursuit of a Customer Sales Support Specialist to join their offices in Walker, MI. Aligned with Multi-Automatic’s robust talent strategies, we have meticulously structured our processes to adeptly identify, screen, and recruit qualified candidates for this pivotal opening.

Multi-Automatic Tool & Supply Co, located in Walker, Michigan, is a leading specialty line distributor of MRO supplies covering a wide range of replacement parts, fixturing products, and cutting tools primarily for the multi-spindle machining industry. We service a wide range of automotive, industrial, and heavy equipment manufacturers. Now in our 28th year of business, we have built our success on providing outstanding customer service and offering the highest quality products in our industry.

SUMMARY: We are seeking a dedicated and detail-oriented parts sales specialist to join our team. The successful candidate will be responsible for managing the inventory and supply of replacement parts, ensuring timely and accurate fulfillment of customer orders, and providing exceptional customer service. This role will also involve supporting the account manager and the inside sales team to help grow our existing customer base.

Work with Our Existing Customers: Collaborate with our existing customers and suppliers to procure and provide products, help manage inventory, and assist outside sales staff with promoting new products.

RESPONSIBILITIES:

·Support the inside sales team with parts-related inquiries and sales support.

·Develop and maintain strong relationships with key customers to understand their needs and preferences.

·Provide accurate quotes to customers and efficiently process their orders.

·Proactively identify and recommend replacement parts and accessories to customers to enhance sales opportunities.

·Coordinate and monitor purchases and incoming deliveries.

·Provide timely and accurate information about parts availability and delivery schedules to the sales team.

·Ensure timely and accurate deliveries to customers, maintaining proactive follow-up.

·Gain comprehensive knowledge of product catalogs and enhance proficiency in online searches.

·Understand manufacturing processes and be open to traveling for training purposes.

·Manage and maintain optimal inventory levels.

·Foster strong relationships and rapport with customers and suppliers.

·Conduct occasional deliveries and service calls to local customers.

·Assist customers via phone and respond promptly to emails.

·Oversee shipping, receiving, and product accuracy verification.

·Perform invoicing and manage accounts payable entries.

·Monitor market trends and competitor activities to provide insights to the sales team for strategic planning.

QUALIFICATIONS:

·HS Diploma required or undergraduate degree preferred.

·Minimum of 1 year of experience in customer support, sales support, inventory management, or a related field.

·Sales experience or a strong understanding of sales processes is preferred.

·Experience and proficiency in MS Excel and developing spreadsheets is preferred.

·Experience reading blueprints and familiarity with manufacturing processes is preferred.

·Highly organized, detail-oriented, and capable of multitasking.

·Strong mechanical comprehension, math, and problem-solving skills.

·Excellent verbal and written communication and listening skills.

·Quick learner with the ability to adapt to new products and software tools.

·Team player with good memory and retention skills.

PHYSICAL REQUIREMENTS:

·Ability to lift and move parts and supplies weighing up to 30 pounds.

·Ability to stand, walk, and perform repetitive motions for extended periods.

MANAGEMENT BUSINESS SOLUTIONS IS AN EQUAL-OPPORTUNITY EMPLOYER