Customer Service Account Coordinator (2nd Shift) - Rapid Response Monitoring

Location: This position is 100% in-office and reports to our facility on site in Syracuse, NY.

Hours: Second Shift - 4pm, 5pm and 6pm start times available.

Role Summary:

As a Customer Service Account Coordinator within our Data Entry Department at Rapid Response Monitoring, you will work alongside caring people while crafting custom solutions for the service providers we monitor for to help them protect their customer’s property and their families. Rapid Response Monitoring is the industry leader because of our amazing customer service and our willingness to customize anything. That’s where you come in! See the “Responsibilities” section below to learn more.

The ideal candidate will have exceptional attention to detail, the ability to provide quality customer service, think on their feet, and be friendly but efficient on the phone.

Starting Pay Rate: $21.00 Per Hour (not including shift differentials)

Shift Differentials:

Rapid Response acknowledges the sacrifices our Data Entry employees make when supporting our customers during all hours of the day and night as well as weekends. In recognition of that commitment, we are offering shift differentials for hours worked outside of standard business hours.

• For hours worked between Monday – Friday 6:01am 4:59pm, $21 per hour (standard pay rate)
• For hours worked between 5:00pm and 9:00pm, +$0.50 per hour
• For hours worked between 9:01pm and 6:00am, +$1.00 per hour
• For hours worked Saturday & Sunday between midnight and 11:59pm, +$1.00 per hour

Start dates Available:

Start your 4-week training on one of the dates below:

• October 7, 2024 (8:00am - 4:30pm)
• October 21, 2024 (3:30pm - 12:00am)

Responsibilities Include:

• Receive inquiries from clients via phone, email, and fax
• Triage and field questions from clients
• Input contract information in our database
• Implement client account transfers and verify changes
• Ensure all client account entries adhere to jurisdictional regulations
• Provide team members with proofreading, scanning, mailing, and other administrative support

Summary: Each day, you’ll report to your shift on-site at our Syracuse, NY location in Franklin Square. You will receive inbound calls from clients with inquiries, as well as faxes and emails from our queue system. You will triage those inquiries and help in any way you can. The request may be as simple as an address change, or it may be more complex like a change to a contract. At all times, you are working within our Data Entry Team to make sure the clients’ needs are met with accuracy and efficiency.

Qualifications:

• High School diploma required, Associate’s or equivalent military experience preferred
• Attention to detail, with an ability to stay focused on assigned tasks
• Basic computer and typing skills
• Good communication - written and verbal, particularly on the phone
• Many of our positions require an extra level of screening to obtain Department of Defense security clearance
• Successful post-offer drug screen
• Data Entry experience is preferred.

COVID-19 Requirements: Must be vaccinated against COVID-19. We are not requiring boosters at this time.

What awaits you at Rapid Response:

• Annual salary increases and performance bonuses
• Medical, Dental, Vision, and 401k
• Paid vacation and sick time
• Wellness program and wellness days off
• Internal advancement opportunities
• The opportunity to make an impact on communities across the country every day

About Us:

Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it’s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our “heroes” are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country.

Additional Information:

Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at https://www.rrms.com/careers/. Rapid Response is an Equal Opportunity Employer.

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