Customer Service Account Technician - City of Oxnard, CA

*This recruitment will be limited to the first 50 applicants.* 

The City of Oxnard's Billing and Licensing Division is seeking a Customer Service Technician to join the team.  The ideal candidate will have strong technical and customer service skills, knowledge of standard office practice and procedures and be able to communicate information clearly and concisely with a wide range of individuals.  This position will be responsible for handling the more difficult or sensitive customer service problems and customer interactions by phone, via email or in person.      

WHAT YOU'LL DO:

• Handling the more difficult customer relations situations involving upset and dissatisfied customers, requiring a high degree of sensitivity and the use of sound judgment; responding to complaints from customers and the public and taking action to resolve the complaint; responding and monitoring staff responses to correspondence and telephone calls; training and performing lead responsibilities over lower level staff.

• Overseeing and performing the more difficult tasks associated with issuing and collecting billings for the business tax certificate taxes; reviews and audits adjustments to customer accounts; contacting customers regarding delinquent accounts; assisting staff in collections activities; recommending and/or taking action on delinquent accounts.

• Explaining the City’s business tax certificate requirements to customers by telephone, email or in person; leading and training staff who assist customers.

• Coordinating activities, procedures and processes with other City departments and governmental agencies to ensure effective operations of functions.

• Verifying documentation, determining fees, collecting payments, maintaining records and issuing business tax certificates.

• Researching and assembling information from a variety of sources for preparation of records and reports; making arithmetic or statistical calculations; organizing and maintaining office files, and recommending organizational, procedural and other changes

• Perform other duties as assigned. 

PAYROLL/CLASSIFICATION TITLE:  

Administrative Services Specialist, Senior

DISTINGUISHING CHARACTERISTICS:

This classification is distinguished from the Administrative Services Specialist in that it serves as a subject matter expert in providing specialized paraprofessional functional/program support and may serve as a lead worker or directly supervise the work of others.

SUPERVISION EXERCISED / SUPERVISION RECEIVED:

May serve as a lead worker, assigning work and monitoring work completion. Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non-routine matters and deadlines.