Customer Service Administrator - Sazerac Company

Sazerac Company Overview:

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka. 

 

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Job Description/Responsibilities:

The Customer Service Administrator is responsible for supporting the Regional Accounts Manager - South with customer service, administrative and sales support. This role will coordinate various input processes to ensure customer satisfaction is maximized as well as providing administrative support to the sales function to increase effectiveness and efficiencies of the team. This role is vital for the National Accounts grocery channel in achieving exceptional performance. 

 

Location: This is a remote position that must be based in Dallas or Houston, TX

 

Key Responsibilities (job responsibilities may vary by state depending on regulatory and compliance standards for the state): 

• Coordinate and enter all item setup, pricing, monthly allocation and reporting detail throughout the Texas chain network of customers.
• Work directly with customers, distributors and internal contacts to resolve order entry issues.
• Deliver world class customer service to external and internal customers. Enter orders from distributors accurately and in a timely manner. Communicate with and support production planning and distribution to ensure all reasonable customer requests and expectations are met or exceeded. Notify distributors of product availability or other issues with orders. Provide exceptional customer service by serving as a professional and friendly point of contact between distributors and operations.
• Monitor aging orders and work with customers and distribution on timely shipments.
• Establish well organized priorities including timely submission of work, order entries, and allocation management. Understand expectations on priorities/tasks and update workflow related to priorities, projects and tasks on a timely basis. Maintain accurate priority list; complete assigned tasks in a timely fashion; develop and monitor progress towards accomplishment of priorities, projects and tasks.

Qualifications/Requirements:

MUST HAVE

• Minimum 2 years of customer service, sales support or administrative experience in fast-paced environment
• Excellent communication and interpersonal skills
• Strong analytical and technical skills 
• Strong planning and organizational skills
• Working knowledge of MS Office (Word, Excel and Outlook)
• Highschool diploma or equivalent

PREFERRED

• Experience in Alcohol Beverage Industry or CPG overall
• Order entry/management
• Bachelor's degree in Business, Marketing or related field

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Placement within the salary range is calculated based upon years of directly relatable experience for the position. 

Min:USD $21.00/Hr.Max:USD $32.00/Hr.