Customer Service Administrator - POSDATA Group, INC.

Summary/Objective

Under general supervision, performs assigned administrative duties, updates and maintains customer and company information on computer systems, processes customer orders, and maintains positive department and customer relations. This position may involve interaction with other departments to ensure order delivery and resolve customer order problems.

Core Responsibilities and Duties:

Process customer orders/changes/returns according to established department policies and procedures.

Work effectively under pressure with a wide variety of people.

Respond to all customer inquiries, resolving customer problems in a timely and accurate manner.

Follow guidelines on processing repairs/returns/exchanges and warranty tracking when initiating repair of customers equipment.

Communicate with customers and sales personnel regarding order status, product availability and information, company policy and pricing.

Work with finance department and sales establishing customer credit terms, verify taxability and assist as needed in resolution of accounts receivable.

Generate customer reports as required.

Must be present and on time displaying a good attitude to do best job.

Competencies

Customer Focus Manages difficult customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to request for service and assistance; Meets commitments.

Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Analytical Combines complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.

Dependability/Time Management Follows instructions, responds to management direction; Keeps commitments; Completes tasks in a timely manner.

Attendance/Punctuality Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Communication Proficiency Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.

Teamwork Capacity Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyones efforts to succeed.

Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration. Accepts responsibility for own actions; Follows through on commitments.

Adaptability Adapts to changes in the work environment dealing with frequent change, delays, or unexpected events; Manages competing demands.

Quality/Quantity Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality. Meets productivity standards; Strives to increase productivity.

Ethics Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity; Upholds company values.

Organizational Support Follows policies and procedures; Supports company goals and values; Supports affirmative action and diversity.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is continually required to sit, talk, see, hear, and utilize hand and finger dexterity. The employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to bend, stoop or crouch. The employee must occasionally lift and/or move products and supplies up to 10 pounds.

Position Type

This is a part-time position.

Travel

No travel is expected for this position.

Other Duties

Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

Associate Degree (AA) or equivalent.

A minimum of three (3) years order processing or customer service related experience.

Skills/Abilities:

o Proficient with personal computers and database management systems.

o Flexibility and willingness to take on additional responsibility as needed.

o Ability to work effectively under pressure.

Note: An equivalent combination of education, training, and experience may be considered for meeting the above qualifications.

Reports to: Customer Service Supervisor