Customer Service Administrator - JBT Corporation

At JBT, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to fortify the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Serve with Integrity - Collaborate with Humility - Grow with Agility - Innovate with Impact.

This is a full-time position. 

• Act as a primary aftermarket sales contact to all customers
• Manage incoming customer e-mails and calls to provide excellent customer service
• Processing all requests for spare part orders from quote to delivery
• Process and prepare your orders for invoicing in both ProNET and Sage applications, while maintaining accurate customer information
• Utilizing product knowledge and company resources to identify machine and tooling spare components
• Work with Category Sales Managers to better understand and proactively promote sales to support the customers’ needs

• High School Diploma or GED
• Associates Degree Preferred
• Work experience may be substituted for education
• Excellent computer skills with emphasis on all Microsoft applications
• Experience with Sage or related inventory and accounting software a plus
• Good communication skills & positive attitude
• High degree of reliability, flexibility, and self-motivation
• Excellent organizational and time management skills
• Superb ability to adapt to change and react quickly to customer requests
• Ability to build and maintain collaborative relationships to work as a team
• Ability to read and apply diagrams to identify spare components for machines and tooling

Physical Requirements

• Frequent sitting and operating a computer
• Physical demands when working at customer sites may include ability to bend, stoop, kneel, push, pull, reach above shoulders, walk, and lift to 50 pounds throughout workday

Work Environment

• Mainly work in an office environment. May need to go to an air-conditioned warehouse with concrete flooring. Working around machinery and forklifts. Wearing of Personal Protective Equipment may be required
• Possible exposure to hazards such as noise, heavy equipment, temperature extremes, chemicals, etc. while visiting customer sites

Company Benefits

• Medical, Dental, and Vision coverage.
• Health Savings Account and Flexible Spending Account
• Life Insurance
• Short Term/ Long Term Disability
• Employee Assistance Program
• 401(k) plan with company match
• Paid Time Off
• Company Paid Holidays
• Floating Holidays
• Company Sponsored Events

Why is Proseal of JBT a Great Place to Work?

We are a stable organization with strong values:  Integrity, Accountability, Relentless Continuous Improvement, Teamwork, and a Passion for our customers.

As part of a large global organization, you will have opportunities for learning within your trade and growth beyond your current skillset.  Multiple locations around the US and around the world provide numerous job opportunities.  We also offer an educational reimbursement plan for employees who want to advance their formal education.

An Equal Opportunity Employer

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities