Customer Service Agent at Courtney Rogers State Farm

We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!Compensation:

$55,000 - $70,000 yearly

Responsibilities:

• Follow scripts when managing challenging customer issues and escalate to the appropriate party when needed
• Find patterns in customer complaints and bring them to the team for improvement
• Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
• Maintain customer accounts and update with new account information as needed
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
• Interact with the sales lead to maintain and improve service and product knowledge

Qualifications:

• High school graduate, G.E.D. recipient, or equivalent
• Experience working in a customer-oriented atmosphere
• Excellent active listening, interpersonal, and communication skills

About Company

Our organization, Courtney Rogers State Farm, is located in Beaverton, Oregon. We also have a second location in West Linn, OR. We help customers protect what they value most and help them plan for a solid financial future. We are a full-service Insurance Agency offering several products and services such as:

• Auto
• Home
• Commercial
• Life
• Health
• Retirement Planning
• Bank products