Customer Service Agent at QPS Employment Group
Fitchburg, WI 53719
About the Job
Position Title: Customer Service Agent
Wage: $23/hour
Looking for some extra cash for the holiday season? We are hiring for a Customer Service Agents to assist with a project over the next few months. The project is scheduled to be 3-9 months. They are looking for someone with previous customer service, data entry, or processing claims experience. Interested? Apply today!
Customer Service Agent Responsibilities include but are not limited to:
- Answer customer calls, register customers in call center system, and document reason for the call
- Utilize internal knowledge management system to find answers to questions
- Respond to customer or partner emails in a concise, professional style
- Perform final review of claims that fail automated processing edits
- Enter orders
- Process returns
- Miscellaneous duties as assigned
Customer Service Agent Requirements:
- High school education (minimum)
- Computer literacy to include all Microsoft Office products
- Experience in a business setting and prior customer service experience preferred
- Strong phone and email communication skills
- Strong interpersonal skills with the ability to work in a team environment as well as independently on a task
- Good organizational skills and follows through
- Dependable, willing to do lots of different things, efficient
- Product knowledge is a plus
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.
Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process
- Over 30 years of staffing experience
Best of all, our services are 100% free to job seekers!
We are proud to be an equal opportunity employer.
madison@qpsemployment.com
IND035
Wage: $23/hour
Looking for some extra cash for the holiday season? We are hiring for a Customer Service Agents to assist with a project over the next few months. The project is scheduled to be 3-9 months. They are looking for someone with previous customer service, data entry, or processing claims experience. Interested? Apply today!
Customer Service Agent Responsibilities include but are not limited to:
- Answer customer calls, register customers in call center system, and document reason for the call
- Utilize internal knowledge management system to find answers to questions
- Respond to customer or partner emails in a concise, professional style
- Perform final review of claims that fail automated processing edits
- Enter orders
- Process returns
- Miscellaneous duties as assigned
Customer Service Agent Requirements:
- High school education (minimum)
- Computer literacy to include all Microsoft Office products
- Experience in a business setting and prior customer service experience preferred
- Strong phone and email communication skills
- Strong interpersonal skills with the ability to work in a team environment as well as independently on a task
- Good organizational skills and follows through
- Dependable, willing to do lots of different things, efficient
- Product knowledge is a plus
QPS Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the Midwest. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment.
Why Work with QPS?
- Access to sought-after positions with leading employers
- Dedicated placement specialists who will guide you through every step of the job search process
- Over 30 years of staffing experience
Best of all, our services are 100% free to job seekers!
We are proud to be an equal opportunity employer.
madison@qpsemployment.com
IND035
