Customer Service Agent - Full Time - U-Haul

U-Haul isseekingdedicated, energized professionals to work remotely (work from home) who handle back-to-back inbound calls, crafting acceptable solutions to address Customer’s needs. Customer Service Agents handle a variety of responsibilities and are provided with the tools and knowledge to aid in ensuring every customer has a positive journey with U-Haul Company.  

Scheduling: 

• Available to work40 hoursper week, Monday - Sunday with a primary focus of Monday,Tuesday,Thursday,Friday,and Saturday:10:00AM -6:30 PM (shifts in Arizona time). 

• Available to work at least oneweekend dayper week.Priority will be given when providing availability on Monday,Tuesday, Thursday,Friday,and/or Saturday. 

• Working holidays isrequiredto provide support for Customers year-round.On said holidays, scheduling outside your availability tomeetbusiness needs may berequired. 

Initial Education/Training: 

Our paid, comprehensive, two-week education program is fast paced and builds upon your existing skill set to prepare you to independently serve U-Haul Customers. Education includes Instructor-led class discussion, role-play, games, simulations, videos, and e-learning modules through U-Haul University. OurInstructorshave all been on the front-line; therefore, relate and will help support and prepare you as you begin to perform your job duties, including taking live Customer calls the first week. 

Compensation:Earn hourly base pay of $14.00, or $15.00 for Bilingual (Spanish) Agents. Base pay will increase asadditionaljob duties areacquired, and merit increases are given periodically based on performance(Note: Hourly base pay rate may be higher, depending on state or local minimum wage laws). 

Benefits:At U-Haul, our Full Time Team Members enjoy benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), life insurance, Paid Time Off program with paid holidays, and various wellness programs. Additionally, our career path planning and continued educationassistsemployees with their professional goals. 

Minimum Qualifications: 

Friendly and Caring Tone

• Engage with customers in a friendly, approachable manner. 

• Support a positive environment for customer interactions. 

Knowledgeable Care for Various Customer Needs

• Maintain a deep understanding of our products and services to offer tailored solutions. 

• Anticipate customer needs and offer proactive service. 

Ability to Display Empathy in Adverse Environments

• Show empathy and understanding whenassistingwith customer concerns. 

• Maintain composure in challenging situations, providing thoughtful and helpful solutions. 

Efficiency in Navigation

• Navigate multiple software applications and systems with speed and accuracy. 

• Employ quick problem-solving skills to provide efficient solutions. 

Typing and Language Skills

• Possess a normal typing speed, ensuringaccuratedata entry. 

• Strong spelling and grammar skills for professional written communication. 

Work From Home Requirements: 

• All work duties, including initialeducation, must be performed at your home address in a private, quiet work area. 

• Dependent and child-care arrangements must be made as if you were working in-personin an office environment. This position does not allow flexibility to be on-call care for others during work hours, either. 

• The use of a personal home computer isrequiredand meets the technical requirements (below). Your designated computer must be used during the application process and the same computer used to perform your job duties. 

• Manager approval isrequiredif you need to change your designated computer. 

The following technical requirements must be met to work from home: 

Computer Specifications:

• Windows 11required 

• 16GB (Minimum) of RAM/memory or higher (Recommended: 32GB) 

• Processor must have CPU benchmark score of 6,000 (Minimum) or higher (Recommended: 10,000) 

• SSD internal storage with 5GB (Minimum) free space 

Additional Hardware:

• Webcam (external or built in) 

• USB headset (wired) 

Internet speeds:

• Ping under 100  

• 50MB (Minimum) download speed (Recommended: 100MB) 

• 5MB (Minimum) upload speed (Recommended: 10MB) 

Note: Computer requirements and internet speed will be verified, if interviewed.Additionalrequirements may apply. 

Applications are notcurrentlyaccepted fromResidents of: AK, CA, CO, CT, DE, HI, IL, MD, ME, MA, NV, NJ, NM, NY, OR, RI, VT,WAor the District of Columbia.