Customer Service Agent - Zeiss Group

How many companies can say they've been in business for over 177 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. The team is the main liaison between our customers, sales and lab operations that assures information between all parties is accurate to the customer's satisfaction.

Customer Service Representative, entry level, handles a very high volume of calls daily, taking orders, as well as, providing information to our customers on how their orders are progressing throughout the network. The Customer Service Representative is the customer's brand ambassador and shows responsibility and accountability by resolving basic product or service issues through clarifying the customer's complaint and following the escalation process as required

Sounds Interesting?

Here's what you'll do:
• Manages a high volume of incoming calls for order status checks, as well as taking orders.
• Performs all manual order entry functions for placing orders.
• Provides accurate estimated shipping dates.
• Follow-ups on customer requests, orders and/or any further issues in a timely manner.
• Documents and reports pertinent customer feedback to management in timely manner.
• Follows safety standards and reports any safety concerns to leadership.

Do you qualify?

• HSD / GED required
• 3 - 5 Years proven customer service experience
• Previous experience using a computer and familiarity with email and Microsoft Office Suite
• Basic Keyboarding skills to include 10-key
Years & Type Preferred
• Previous optical experience
KNOWLEDGE / SKILLS / ABILITIES
Required Knowledge / Skills / Abilities
• Ability to multi-task, prioritize, and use time effectively.
• Ability to navigate multiple systems effectively
• Basic understanding of order processing throughout the network
• Strong verbal and written communication skills
• Possess a high degree of listening and comprehension skills
• Customer orientation and ability to adapt/respond to different types of personalities
• Demonstrate a high degree of customer focus and a positive customer service attitude
• Willingness and ability to learn optical skills and knowledge
Preferred Knowledge / Skills / Abilities

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• The list goes on!

Position Type/Expected Hours of Work

This is a full-time position.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:
Christina Choing

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).