Customer Service Agent - Automation Personnel Services
Montgomery, AL 36117
About the Job
Customer Service Agent
Automation Personnel Services is hiring dependable Customer Service Agents in Montgomery, AL. You will handle both inbound and outbound calls, assisting customers with orders, answering inquiries, troubleshooting issues, and addressing complaints. Additionally, you will make outbound calls to set appointments and conduct surveys. Strong communication skills and a customer-focused approach are essential. If you’re reliable, detail-oriented, and a people person, we would like you to apply!
Pay Rate
$12.00 per hour
Schedule and Hours
Monday through Sunday Availability, 6:00 am – 6:00 pm
Available schedules:
6 00 am to 3 00 pm.
9 00 am to 6 00 pm
Customer Service Agent Duties and Responsibilities
• Answer customer calls, respond to inquiries, and resolve complaints.
• Process orders, payments, and provide product/service information.
• Handle and route calls to appropriate departments when needed.
• Document call details, follow up on complex issues, and update CRM.
• Research information and escalate priority issues to management.
• Coordinate with internal teams for administrative support.
Customer Service Agent Qualifications and Requirements
• Customer service or call center experience.
• Strong verbal communication, multitasking, and computer skills.
• Ability to work well with others and handle emergencies calmly.
• Maintain customer confidentiality at all times.
• Attention to detail and some familiarity with industrial equipment.
• High school diploma (or equivalent); must pass drug screen and background check.
Job Type
Full-time, Temp- Perm
Benefits
• Weekly Pay
• 401(k) retirement plan
• Medical, dental, vision, short-term disability and life insurance
• 5 paid Vacation Days after 1 year of continuous service (paid as a service bonus)
• 6 paid Holidays after 1500 continuous hours of service within a calendar year
Interested in this job?
Click Apply Now, email your resume to apsMontgomery@apstemps.com, or call us at 334.274.1004 to learn more. You can also apply in person at our office located at
Automation Personnel Services Montgomery Branch
6983 Halcyon Park Drive
Montgomery, AL 36117
Bonus Opportunity!
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.
About Automation Personnel Services
Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award from 2019-2024, and the ClearlyRated® Best of Staffing Client Award from 2016-2024. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association and was named one of the Best Staffing Companies to Work For 2022 by CIO Views Magazine.
Our goal is finding you the right job!
Equal Opportunity Employer
APSMontgomery
Source : Automation Personnel Services