Customer Service Agent - Water Utilities - PrideStaff
Cypress, TX 77429
About the Job
- Job: Bilingual Customer Service Agent - Water Utilities
- Location: HTX 77429
- Pay: $18/hr
- Schedule: M-F Day Shift 7:30AM - 4:30PM
- Full Time, Temp to Hire!!
- Great Benefits While Working With PrideStaff!
- Customer service: Assisting customers by phone, email, or in person. This can include answering questions about utility policies and programs, and handling complaints.
- Billing: Processing customer payments, preparing bills, and making adjustments.
- Work orders: Handling work orders for service disconnections, reconnections, and new orders.
- Meter reading: Reading and recording meters and water usage.
- Service turn on and off: Processing requests to turn water service on and off.
- Account management: Establishing and maintaining customer accounts, and ensuring account information is accurate.
- Database management: Inputting and querying databases to make financial adjustments and prorate changes.
- Field work: Performing field work such as installing new meters, repairing leaks, and assisting with emergency repairs.
- Special projects: Assisting with special projects and other related duties.
Other responsibilities may include:
- Verifying credit and deposit information
- Reviewing customer correspondence
- Providing information about community financial assistance resources
- Reviewing income eligibility applications, tax returns, and transcripts
- Instructing lower level employees
- Transmitting and receiving radio communication to and from field personnel
Compensation / Pay Rate (Up to): $18.00 - $18.00
Source : PrideStaff
