Customer Service Analyst (B. Intermediate) - 2210 - V2Soft

V2Soft ( www.v2soft.com ) is a global company, headquartered out of Bloomfield Hills, Michigan, with locations in Mexico, Italy, India, China, and Germany. At V2Soft, our mission is to provide high-performance technology solutions to solve real business problems. We become our customer's true partners, enabling both parties to enjoy success. We are committed to promoting diversity in the workplace and believe it has a positive effect on our company and the customers we serve.

Education:

• Bachelor's Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience

Experience:

• Have advanced knowledge of Microsoft products, such as operating systems, Microsoft Office suite including Outlook in a networked environment
• Have advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
• Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes, Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems and personal computer hardware
• Have the ability to do advanced troubleshooting on various manufacturers of computers, peripherals and audio-visual equipment.
• Ability to plan, organize, manage and track projects
• Ability to communicate effectively both verbally and in writing
• Ability to read, understand, and comply with the department's policies

Primary Job Duties/ Tasks:

• Serves as primary support for conference room and huddle space meeting room projection and LCD monitor display systems, including various models of Polycom video conferencing and teleconferencing equipment. Conducts or coordinates with the appropriate Client section or contracted vendor for initial installation and configuration of equipment. Responsible for assuring routine maintenance and tracking of equipment to include keeping adequate inventory of replacement bulbs, and keeping up with loaner projectors, mobile display monitors and other related equipment.
• Responsible for setting up and configuring wePresent wireless presentation devices to approved standards. Assures firmware, startup screens and instructional posters and how to guides are kept up to date, tracks placement, assures IP address are properly reserved and maintains documentation. Provides training on the use of equipment as needed and serves as technical advisor to all areas for the purchase of new audio/video equipment and conference room renovation planning. Work with the Organizational Change Management Multi-Media Team on the development and up-keep of how-to videos concerning the use of the equipment used in Central Office Conference Rooms and Huddle Space meeting areas.
• Responsible for the computer training facility, assuring all 21 desktop training computers remain in good working order and the OS is up to date and installs or assists offices with the installation of training software for classes. Maintains the scheduling calendar and assists various office training coordinators such as the CADD Support Office, Office of Construction, and the Organizational Development Office in preparation for scheduled computer-based classes. Maintains training facility, audio visual equipment.
• Assists the Workstation Support Supervisor in the troubleshooting of specialized applications including Enterprise Electronic Document Management System (EEDMS), Primavera, various Engineering applications, Department developed applications and other software. Assists with standard workstation support issues and PC replacements as needed. May be called upon to generates reports from SCCM on various specialized software installs and licensing or to evaluate and conduct research of new proposed software solutions. Performs other duties assigned.
• Assists in setting up and supporting iPhone and Android phones
• Performs other duties assigned.

Job Specific Knowledge, Skills, and Abilities (KSAs):
The submitted candidate must be able to apply the specific knowledge, skills, and abilities in the following areas:

• Advanced knowledge of Microsoft products, including operating systems, Office suite and Outlook in a networked environment
• Knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments
• Skilled at installing and providing technical support for software applications, operating systems and personal computer hardware
• Skilled in the installation, maintenance, trouble shooting, and support of audio video presentation equipment including basic room setup and design.
• Ability to perform advanced troubleshooting on various manufacturers of audio video equipment
• Ability to plan, organize, manage and track projects
• Ability to communicate effectively both verbally and in writing
• Ability to read, understand, and comply with the department's policies
• Ability to multi-task, appropriately prioritize, work with minimal supervision, and achieve results in a fast-paced environment is required
• Familiar with iPhone and Android Smartphones

V2Soft is an Equal Opportunity Employer ( EOE).
https://www.v2soft.com/careers - to view all of our open opportunities and to learn more about our benefits.