Customer Service Analyst - HireTalent
Bloomfield, CT 06152
About the Job
100% Remote
Looking for candidates in the area of Plano, TX/ Bloomfield, CT or Chattanooga, TN. In case this worker converts, then may need to go onsite for Training.
This position is for the eviCore Outbound Team. Focuses on select National Accounts. Assists with outbounds calls on prior authorizations with the goal of getting these prior authroizations overturned and approved. Responsible for reporting on the details of outbound calls and the prior authorizations. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice. Coordinates with account manager to ensure client needs are met. Informs account manager of account status. May provide guidance, coaching, and direction to more junior members of the team.
- Attention to detail
- Call experience
- Verbal and written communication
- Teamwork
- Highly organized
- Microsoft, including Excel and SharePoint
- Salesforce experience a plus, but not required
3 Non-Negotiable Skills:
- Attention to detail
- Excellent Verbal/Written Communication
- Ability to work with a team and individually
Looking for candidates in the area of Plano, TX/ Bloomfield, CT or Chattanooga, TN. In case this worker converts, then may need to go onsite for Training.
This position is for the eviCore Outbound Team. Focuses on select National Accounts. Assists with outbounds calls on prior authorizations with the goal of getting these prior authroizations overturned and approved. Responsible for reporting on the details of outbound calls and the prior authorizations. Applies standard techniques and procedures to routine instructions that require professional knowledge in specialist areas. Provides standard professional advice. Coordinates with account manager to ensure client needs are met. Informs account manager of account status. May provide guidance, coaching, and direction to more junior members of the team.
- Attention to detail
- Call experience
- Verbal and written communication
- Teamwork
- Highly organized
- Microsoft, including Excel and SharePoint
- Salesforce experience a plus, but not required
3 Non-Negotiable Skills:
- Attention to detail
- Excellent Verbal/Written Communication
- Ability to work with a team and individually
Source : HireTalent
