Customer Service (Animal Intake/Admissions for animal shelter) - HUMANE SOCIETY OF BROWARD COUNTY

Are you compassionate about animals? Do you want to work for an organization with a great cause? Join our wonderful team of dedicated employees!

The Humane Society of Broward County, Inc., is a non-profit 501(c)(3) organization and is identified nationally as a “Leader in Animal Welfare”. We provide shelter, aid and responsible adoptions to animals entrusted to our care, and educate the community about respect and kindness to all animals.

We are looking for an enthusiastic and compassionate Animal Admissions Associate. Our Animal Admissions department provides assistance to the public surrendering animals to the shelter, processes the intake of animals, educates and offers Surrender Prevention resources to the public and check-in and check-out animals requiring clinical services.

This position deals with public on a daily basis and can be faced with tough emotional situations such as animals being surrendered to the shelter and end of life services for owned pets. An ideal candidate would be empathetic, have strong communication skills and able to handle tough situations with professionalism and grace.

Job Type: This is a full-time, onsite position.

Compensation: $15/hr

Work Environment: Requires handling of small and large domesticated animals.

Responsibilities:

• Provide daily animal surrender and intake services.
• Interview patrons to gather information to create animal records in database.
• Manage emotionally difficult situation with strong communication skills.
• Educate patrons about responsible pet ownership and care.
• Provide callers and patrons with additional resources and alternatives available using a non-judgmental and compassionate approach in an effort to decrease the amount of animals being surrendered.
• Assist with drop off /send home of foster animals.
• Assist with processing heartworm treatment patients as well as any outpatient services
• Correspond with county shelter in regards to stray animals.

Ideal candidate will have strong verbal and written communication skills, time management skills, affection for animals and concern for their welfare.

Benefits for FT employees:

• Medical, Dental & Vision Insurance (100% employer sponsored plans available)
• 15k Life Insurance Policy (100% employer sponsored)
• Paid Time Off (PTO): sick days, personal days, vacation time and floating holidays.
• Holiday Pay
• Employee Assistance Program (EAP)
• HSBC Employee Perks (free or discounted shelter services and programs)
• Employee Discount Program
• Free Legal Benefits
• 401K Retirement Plan with employer match (after 1 year of employment)
• Voluntary supplementary benefits

Required Qualifications:

• High school diploma or general education degree (GED).
• One year of full-time customer service, clerical, or closely related work; or any equivalent combination of training and experience.
• Experience with cash handling and credit card processing.
• Proficiency in MS Office programs.

Preferred Qualifications:

• Knowledge and understanding of animal breeds and temperament.
• Experience in conducting a basic physical examination of animals.
• Experience working with Chameleon database.