Customer Service Assistant 2 - Resource Logistics, Inc.

During interview candidate will have to complete an assessment on the computer.

Position will mostly be posting data to the online portal, assisting with a data entry records project, receiving and recording documents, filing of documents, and assisting with daily overflow work. May occasionally assist with phone coverage as well.

POSITION TITLE:
Customer Service Assistant 2
JOB DUTIES IN ORDER OF IMPORTANCE: (These duties are illustrative only. Incumbents may perform
some or all of these duties or other job-related duties as assigned.)
Act in place of deputy registrar for issuance/transfer/renewal of standard or special license plates, validation
stickers, placards, driver & vehicle registration &/or any other items normally issued by deputy registrars or
process requests for items related to driver & vehicle registration that cannot be purchased elsewhere for
Bureau of Motor Vehicles;
OR
Processes transactions that require decision to be made in accordance with applicable laws, rules, policies &
procedures & involves billing for or collection/release of money for transactions handled or other encumbrance
activity, excluding billing for or collection of money for photocopying (e.g., Medicaid waiver claims associated
with billing; maintenance of CAS vendor file, communicating with agencies & vendors to resolve
discrepancies/errors & correcting rejecting documents: processing of unclaimed motor vehicle affidavits &
surrendering of titles);
OR
Responds to inquiries, requests for information &/or complaints that require in-depth knowledge of applicable
laws, rules, policies & procedures as they pertain in given situation & independently determines appropriate
action for resolution (e.g., assists lottery agents with consignment & validation of lottery tickets, processing
prize payments & claims processing that involves issuing authorization to bank representative for customer
using bank cashing method for payment, advises customers regarding claims process & provides assistance
when prizewinner ticket will not validate; resolves or refers complaints &/or inquiries filed with State Medical
Board of Ohio),
AND
Operates personal computer &/or computer terminal to enter, update, correct, delete or send data,
retrieve/look-up data to verify/give out information or give status of file/case, or schedule & re-schedule rooms,
appointments, hearings, meetings, medical examinations or inspections, register customers, log & track calls,
&/or other information (e.g., movement of file; status of appeal; outcome of appeal; all materials received
relative to appeal) &/or compose &/or generate reports & correspondence.
Handles any or all inquiries, requests & complaints &/or processing of transactions normally performed by
lower-level customer service assistants during their absence, peak periods or as needed.
Performs any combination of following or like clerical support tasks: opens, timestamps, sorts & distributes
mail; meters mail; greets &/or directs visitors; registers persons for training; prepares &/or maintains reports
concerning work processed/calls handled; codes, catalogs & files/distributes documents; operates photocopier
to obtain copies for dissemination &/or for files; collects money/bills customers for photocopies of information;
counts & records cash collected for photocopies & forwards for further processing; receives checks in mail,
logs checks received, batches checks, fills out appropriate slip attachment & forwards for further processing;
operates cash register/cash counter; operates facsimile equipment to send & receive faxes; checks reception
area, meeting or hearing rooms to ensure presentable appearance, displays are stocked &/or proper seating &
equipment arrangements have been made as requested; stuffs envelopes for mailing; pages/telephones staff;
takes inventory of supplies; stocks photocopier, printer &/or facsimile machine with paper &/or toner