Customer Service Assistant - ATI INSURANCE GROUP INC

We have an exciting new opportunity for a Customer Service Assistant in our Commercial Lines Department at Tedford Insurance.

GENERAL SUMMARY:
The Customer Service Assistant provides administrative and clerical support to the Customer Service team in Commercial Lines.

This position works closely with Customer Specialists and the Director of Customer Service to receive detailed instructions and frequent check-ins.  This role requires high supervision to ensure adherence to established procedures and maintain a high standard of customer service.
PRIMARY RESPONSIBILITIES:
* Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, coworkers, resulting in a rate of account retention that meets or exceeds expectations.
* Provides administrative/clerical support to Account Management Associates and Specialists in obtaining, maintaining, and expanding business.

* Works closely with Director of Account Management, Producers and Agency personnel on all aspects of new business and renewals.
* Assists in the preparation of numerical and written data.
* Appropriately documents conversations with clients and carrier representatives and updates all computer systems and AMS when necessary.  Ensures the accuracy of data in those systems.
* Prepares reports for management as required or requested.

* Attends industry related continuing education training and courses.

* Backups other Assistants in Customer Service and Marketing as needed based on business needs.
* Performs other related duties as assigned which may be necessary to meet the ongoing needs of the organization.

KNOWLEDGE, SKILLS & ABILITIES:
* Exceptional verbal written communication skills.
* Quality Management- demonstrates attention to details.
* Proficient in Outlook and Microsoft Office Suite.

* Proficient in typing and data entry.

* Manage workflow efficiently and set priorities to ensure accurate and timely processing of all transactions.

* Advanced organizational skills required.

* Previous experience as an Assistant Account Manager at an Independent Insurance Agency preferred.
EDUCATION, LICENSES AND EXPERIENCE:
* High School Diploma or equivalent required; Associate degree or higher preferred.
* Valid Drivers License required.
* Experience in a Commercial P&C Insurance Agency preferred.
* Oklahoma P&C Insurance License Required; New Hires that do not have a valid Oklahoma P&C Insurance License are required to take and pass within 90 days in order to retain employment.
* Outgoing, goal driven, and detail orientated.
BENEFITS:
* 401(k)
* 401(k) matching
* Health insurance
* Dental insurance
* Vision insurance
* Employee assistance program
* Flexible spending account
* Health savings account
* Life insurance
* Paid time off