Customer Service Assistant - Monstera Talent Ltd

Customer Service Assistant- Immediate Start

Location: Phoenix, AZ
Employment Type: Full-Time

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic, and supportive work environment? Are you eager to bring fresh ideas to an enthusiastic team? If so, this opportunity might be the perfect fit for you!

Your Role:

As a Customer Service Assistant, you will be the face and voice of our company at retail promotional events, brand expansion displays, and pop-up events throughout the Phoenix area. Your primary focus will be on engaging with customers, providing product information, and ensuring they receive outstanding service from start to finish.

Key Responsibilities:

Customer Engagement:

• Interact with customers at various events, offering product information, answering questions, and providing tailored recommendations to enhance their experience.

Product Demonstrations:

• Showcase products by providing technical details, highlighting features, and explaining the benefits to potential customers.

Sales Support:

• Assist customers with placing orders, resolving payment or delivery issues, and coordinating with other departments or vendors as necessary to ensure smooth transactions.

Transaction Management:

• Manage sales transactions from start to finish, including processing payments and documenting new customer information, such as contact details and purchase history.

Customer Concerns:

• Address customer concerns professionally and promptly, aiming to resolve issues on the spot or escalating them when necessary to provide the best service possible.

Event Support:

• Set up and break down promotional displays and sales booths at event locations, and actively participate in events to promote products and drive sales.

Benefits:

• Competitive compensation and benefits package
• Comprehensive training and ongoing development opportunities
• Inclusive and collaborative work environment
• Opportunities for career growth and advancement

Qualifications:

• Strong communication skills, both written and verbal
• Excellent problem-solving abilities
• Empathetic and patient approach to customer interactions
• Ability to excel in a fast-paced, team-oriented setting
• Previous customer service experience is a plus

If you're ready to make a difference and be part of a team that values customer satisfaction and strives for excellence every day, we encourage you to apply! Send your resume, and we'll be in touch in the coming days. We look forward to welcoming you to our team!