Customer Service Assistant - Patriot Growth Insurance Services

About Newberry Insurance Group, A Division of Patriot Growth Insurance Services: Newberry Insurance was started in 1913 in South Windsor, Connecticut. Through the years we have evolved to form the Newberry Group - a team of five insurance agencies with over thirty dedicated staff members. Together we represent more insurance companies than any other agencies in the area, which allows us to offer our clients the coverage that they need, at the best rates available. After more than one hundred years in business, our goals remain the same - to conduct our business with integrity, to provide exceptional customer service, and to help our clients protect their assets by offering a full spectrum of insurance products. We represent more insurance companies than any other agency in the area so that we can provide our customers with the best rates and options for their coverage. From large national carriers to local mutual companies, we will find the right policy for you. We are a proud partner agency of Patriot Growth Insurance Services.

Position Overview: Newberry Insurance is actively seeking a highly motivated and dedicated individual to join our esteemed Personal Lines division as a Customer Service Assistant. In this pivotal role, you will contribute to the success of our organization by delivering exceptional service and support to our valued clients. We offer a competitive compensation package, comprehensive benefits, and a positive work environment that fosters growth and success. If you are ready to take your career to the next level with a leading insurance organization, we invite you to apply for this exciting opportunity!

Prior insurance experience and an insurance license are NOT required. All training is provided!

Work Arrangement: This is an outstanding full-time opportunity working in our office located in South Windsor, CT.

Professional Responsibilities:

• Handle incoming calls with professionalism, ensuring prompt and accurate routing of communications.
• Draft and prepare correspondence and assist with client communications, including mailings and follow-ups.
• Facilitate routine policy updates for clients, managing changes that do not require a producer's license.
• Gain hands-on experience with cutting-edge insurance software and web platforms, enhancing your technical skills.

Qualifications and Requirements:

• Minimum of 2 years prior customer service and/or office experience.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and colleagues.
• Detail-oriented with exceptional organizational skills to handle multiple tasks, process policy changes, and manage policy documents accurately.
• Ability to work independently as well as collaboratively within a team-oriented environment.
• Demonstrate problem-solving skills to assess customer needs.
• Strong customer service orientation, displaying empathy, patience, and professionalism in all customer interactions.
• Authorized to work in the U.S. without sponsorship

About Patriot Growth Insurance Services: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is ranked as the 24th largest broker in the U.S. by Business Insurance and has been named to the 2023 Inc. 5000 list of fastest-growing companies. With more than 2,000 employees operating in over 160 locations across 47 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.