Customer Service Associate - Cherry Blossom Plumbing

Cherry Blossom Plumbing in Falls Church, VA is calling all energetic and client service driven individuals to apply to join our team as a full-time Customer Service Associate!

WHY YOU SHOULD JOIN OUR TEAM

We are a reputable plumbing company that invests in our team and offers a caring and friendly work environment. We pay our Customer Service Associate a competitive wage of $15 - $25/hr plus bonuses. Our team also enjoys great benefits, including health insurance, paid time off (PTO), sick leave, and holidays. Plus, we make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading about this amazing remote client services position!

ABOUT CHERRY BLOSSOM PLUMBING

We are a locally owned, family-operated business that provides top-of-the-line plumbing work in Northern Virginia. In order to meet our customers' needs, our plumbers perform a wide range of residential services, everything from simple faucet installations to complete sewer line replacements. We strive to exceed expectations by ensuring that each client receives the very best, which is why our employees are experts in their field and why we use the highest quality parts and equipment.

Our employees are dedicated to providing exceptional service and we are proud of them for their hard work. We strive to make sure they know how much they are valued, which is why we offer great benefits as well as exceptional opportunities for growth. We also foster a positive and supportive culture so that everyone feels at home in our company.

ARE YOU A GOOD FIT?

Ask yourself: Can you communicate effectively over the phone? Are you a proactive go-getter? Do you have a positive attitude and a desire to help others? If so, please consider applying for this flexible and remote Customer Service Associate position today!

YOUR LIFE AS A CUSTOMER SERVICE ASSOCIATE

This call center position is work from home with a schedule of Monday - Friday from 8 am to 5 pm.

As a remote Customer Service Associate, you wow our customers by providing exceptional service over the phone. You love having a flexible job that allows you to showcase your interpersonal and organizational skills. Using customer relationship software such as ServiceTitan, you maintain the client database, ensuring that all information is updated and complete. With a professional demeanor, you reach out to clients to schedule technician appointments and offer ancillary products. Knowledgeable and persuasive, you expertly communicate the value of our services and convert inquiries into sales.

You also handle inbound calls, responding to customer questions in a professional manner. Helpful and courteous, you effectively address concerns through clear communication, resolving issues in a timely manner. Our team appreciates your efficiency as you book preventative maintenance appointments, enter service calls, and review completed work orders for accuracy. You find great satisfaction in helping others as you work from home!

WHAT WE NEED FROM YOU

• 2+ years of customer service experience
• High school diploma OR equivalent
• Good computer skills, with proficiency in Microsoft Word and Excel
• Geographical knowledge and map reading skills
• Must have ServiceTitan experience

If you can meet these requirements and perform this flexible, remote job as described above, we would be happy to have you as part of our client services team!

Location: 22042

• Willingness to comply with our company policy regarding background checks and drug screening