Customer Service Associate - EMG Group

As a Customer Service Associate, your primary responsibility is to execute outreach initiatives and provide daily support to the sales management team. Daily activities include identifying consumer trends and solutions, implementing sales strategy to increase consumer exposure, and keeping detailed records of all potential customer leads. The Customer Service Associate will also monitor and communicate market / industry trends, consumer feedback, and adjust the campaigns accordingly with the team. Given success in individual projects, this position will also have the opportunity to assist in managing territories, creating training materials, and the potential for project management. The goal of the Customer Service Associate is to ensure that their client’s brands are recognized as industry leaders through increased revenue, brand awareness, and increased market share.

Duties of the Customer Service Associate:

• Interact with consumers daily through in-person sales presentations to assess the current demand for client products and services 
• Responsible execution of daily tasks surrounding product and service promotions for assigned clientele
• Collaborate with cross-functional teams to map territory, game plan, and launch marketing plans
• Provide ongoing market evaluation through direct consumer contact, follow-ups, and monitoring of competition and industry trends
• Ensure a seamless sales process through effective marketing and promotional tactics and collateral
• Maintain a safe and clean work environment. Understand and follow company rules and regulations
• Perform all other duties as assigned and required

What You Will Need:

• A degree in Business Administration, Marketing, or a similar field is preferred, but not required
• Previous experience in a customer service, sales, hospitality, or a related field is a plus
• Self-motivated, proven leader
• Excellent communication skills
• Basic technical proficiency

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