Customer Service Associate - Entry Level - OED

We are actively seeking an energetic and driven Entry-Level Customer Service Associate to join our event marketing firm. If you're passionate about delivering exceptional customer service and excited to grow in a dynamic, fast-paced environment, this role is for you!

Key Responsibilities

• Respond to Customer Inquiries: Provide prompt and professional responses to customer questions regarding events, promotions, and products, ensuring a positive customer experience.
• Assist with Event Support: Help customers by sharing accurate information about upcoming events, campaigns, and promotions.
• Troubleshoot Issues: Resolve customer concerns efficiently, offering solutions and guidance related to event participation, promotions, or products.
• Maintain Accurate Records: Document customer interactions during events to ensure data accuracy and enhance satisfaction.
• Collaborate with Event Teams: Work closely with marketing and event teams to ensure smooth customer support during events and promotional campaigns.
• Follow Event Guidelines: Adhere to company communication and service standards to maintain high service quality throughout events.

Requirements

• Excellent Communication Skills: Strong verbal and written communication abilities, with a focus on delivering exceptional customer satisfaction.
• Customer-First Mindset: Ability to problem-solve and troubleshoot with a focus on creating positive customer experiences.
• Multitasking Skills: Thrive in a fast-paced, event-driven environment, managing multiple tasks efficiently.
• Education: High school diploma or equivalent; certifications in customer service or event marketing are a plus.

Benefits

• Competitive Salary with Bonuses and Incentives: Enjoy a competitive starting salary, along with performance-based bonuses and incentives recognizing your contributions.
• Career Growth: Unlock opportunities for professional development and advancement within a growing event marketing firm, supported by comprehensive training programs.
• Team-Oriented Environment: Join a collaborative team that values personal development and supports your career growth in event marketing.