Customer Service Associate - Brett Fisher Group

Why Join?

Our client is a leading manufacturer and distributor of medical devices with a focus on anesthesia and respiratory products. Every year they acquire, license, and launch several new innovative products to market. They sell to over 105 countries and have operations in 12 countries and in-house manufacturing overseas. The Customer Service Representative will be responsible for carrying out operational tasks to support the needs of customers and sales representatives. This is an amazing opportunity to join an organization with outstanding leadership that prides itself on its high levels of quality, service, and value for its customers. There has never been a better time to join, and to be a part of their rapid growth as the U.S. subsidiary builds for the future!

Essential Duties and Responsibilities:

• Understand and assist in the operations process, supporting all administrative aspects from receipt of orders to delivery of products.
• Acknowledge, enter, and process customer purchase orders.
• File freight (lost or damaged) claims with the appropriate shipping carriers.
• Execute requests within inventory management systems.
• Maintain and update customer database.
• Daily customer invoicing of orders shipped.
• Assist with Accounts Payable by entering vendor invoices.
• Respond to customer and sales team inquiries via phone, email, and Internet, directing them to the appropriate contact as necessary.
• Daily/weekly/monthly reporting regarding inventory and sales, and other requested reports.
• Fulfill general administrative duties including but not limited to copying, filing, and maintaining records.
• Ad hoc responsibilities as designated by your supervisor to support the growth and performance of the company.
• Investigate and resolve discrepancies, and process credit memos, and product returns.
• Process bank deposits.

Skills/Experience Required:

• Excellent written and verbal communication skills.
• High level of organization, time management, attention to detail, follow-up skills, and ability to multi-task and learn in a fast-paced environment.
• Computer literacy: Microsoft Office Suite, Quickbooks, SAP, FedEx, and UPS Worldship are highly desirable.
• Ability to quickly and coherently learn products and processes.
• Demonstrated success in problem-solving and conflict resolution.
• Display positive energy and exceptional work ethic.

Qualifications:

• College education preferred.
• Experience in customer service roles.