Customer Service Associate - TCP Corps

Overview:

The Customer Service Associate plays a critical role in our organization, serving as the primary point of contact for our customers. They are responsible for delivering exceptional customer service and ensuring that all inquiries and issues are addressed promptly and effectively, contributing to overall customer satisfaction and loyalty.

Key Responsibilities:

Responding to customer inquiries via phone, email, and in-person

Resolving customer complaints and issues in a timely manner

Processing orders, returns, and exchanges

Providing product information and guidance to customers

Managing customer accounts and updating information as needed

Collaborating with other departments to address customer needs

Identifying opportunities to up-sell or cross-sell products

Maintaining a high level of knowledge about company products and services

Documenting customer interactions and transactions

Adhering to company policies and procedures for customer service

Required Qualifications:

High school diploma or equivalent

Prior experience in customer service or a related field

Strong communication and interpersonal skills

Ability to remain calm and professional in high-pressure situations

Excellent problem-solving abilities

Empathy and a genuine desire to assist customers

Ability to multitask and prioritize responsibilities

Conflict resolution skills

Proficiency in using customer service software and databases

Attention to detail and accuracy

Flexibility to work in shifts, including evenings and weekends

Ability to work effectively in a team environment

Understanding of sales principles is a plus

Proficiency in a second language is a plus

Previous experience in retail or e-commerce is a plus