Customer Service Associate - PeopleShare Inc

Customer Service Associate I - Pennsauken, NJ

Pay Rate: $21-$22hr per hour

Location: Pennsauken, NJ

Schedule/Hours: Monday to Friday, 8:00 AM - 4:30 PM

Responsibilities for Customer Service Associate:

• Respond promptly and professionally to all incoming customer inquiries via phone or email regarding products or services.
• Attract prospective customers by answering product questions and suggesting additional information about products and services offered by the company.
• Resolve customer complaints by conducting independent analysis to determine the cause, provide solutions, expedite corrections, and follow up on customer satisfaction.
• Ensure that customers feel supported and valued by providing ongoing, clear, concise, and professional communication via phone and/or email to address their needs, complaints, or issues.
• Learn and maintain updated knowledge of the company's products, services, and policies to effectively assist the customer base.
• Assist in managing customer records by updating account information as needed.
• Understand and strive to meet or exceed call center metrics.
• Adhere to all company policies and procedures.
• Complete other projects and tasks as assigned by the leadership team.

Skills/Requirements for Customer Service Associate:

• Experience:
  • Call Center: 2 years (Preferred)
  • Customer service: 2 years (Preferred)
• Problem-solving skills.
• Strong listening and communication skills.
• Eagerness to learn and apply learned knowledge.
• Detail-oriented, organized, and punctual.
• Positive attitude, interpersonal skills, and professional work image.
• Ability to multi-task, prioritize, and manage time effectively.
• Must be capable of working in a team environment, cooperating with leadership, and communicating with other team members.
• Ability to adapt to changing priorities and tight deadlines, taking ownership and accountability for issue resolution.
• Self-motivated and determined individual with a desire to succeed.

Education: High school diploma or equivalent required.

Requirements: Job Type: Permanent Post Date: 08/13/2024