Customer Service Billing Coordinator - Quaker Houghton

Company Overview:

At Quaker Houghton, we are experts in the development, production and application of chemical specialties, process fluids, lubricants, and coatings for the manufacturing industry. We have been an integral part in the growth of the world’s largest industrial companies and to this day our experience and expertise show in the actions and dedication of our Associates worldwide. Today, we have a global presence, with our corporate headquarters located in Conshohocken, PA. Quaker Houghton is a global publicly traded company with a unique collaborative culture that supports career growth for its associates and offers competitive compensation and benefit programs.

Summary:

Provide fast and accurate processing of invoices and inquiries in a customer service environment in the manufacturing sector. Ensure SOX compliance.

Job Responsibilities/Activities:

• Responsible for timely and accurate customer invoicing. Collect and check all necessary data with regards to orders and invoices. Maintain established performance metrics for invoice accuracy, invoice timeliness and error rate. Support continuous improvement efforts.
• Process and monitor Return Authorizations, obtain required approvals for changes to customer-specific information and special accommodations.
• Issue debits, credits and any other invoice adjustments. Work with Credit/Collections to resolve outstanding issues.
• Process accruals of expected freight costs.
• Adhere to SOX requirements of confirming orders and ensuring all orders shipped in the month are processed through sales update for revenue recognition.
• Act as back-up to other billing representatives, requiring familiarity with the specific tasks of other colleagues.
• Other job responsibilities and requirements that may be assigned.

Education, Training and Experience:

• HS Diploma or GED required. College degree preferred
• 1 – 2 years customer service experience
• Proficient in Excel, Word, Outlook, JD Edwards experience desired

Key Experience:

• Professional verbal and written communication skills
• Ability to multi-task in a flexible environment with minimum supervision
• Attention to detail, accuracy and follow up skills
• Excellent interpersonal skills
• Must be a team player and work well within a team environment

EEO STATEMENT: It is Quaker Houghton's policy to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Quaker Houghton will also provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:http://www.uscis.gov/e-verify/employees

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.