Customer Service/Call Center Appointment Coordinator - Atlantic Auto Group

Job Description

• Do you enjoy working on the phones and setting appointments?
• Are you looking for a place where leads are provided for you?
• Have you been successful in Telemarketing, Collections or Customer Service?
• Are you looking for a company who values you as a professional?
• Are you Bilingual?

Now is the time to elevate your career! Our business is busy and we need help immediately. 

No experience necessary - We will train you!  We are hiring Customer Service/ BDC Representatives immediately. This is an entry-level car business position with a guaranteed base salary and easy to achieve bonuses.

The Basics –

• Make 100 Outbound Phone Calls every day
• Learn and follow our scripted process for making and receiving phone calls
• Respond to customer emails immediately during scheduled hours
• Work as part of our team
• Learn the basics of the product line
• Record all work inside our CRM
• This position does work as late as 9 PM during the week and on Saturdays

This position answers incoming phone calls and emails from our customers. You will be setting appointments to test drive vehicles with our Sales personnel at the dealership. We are well known for our rapid growth and focus on our employees. This is a place you can call home. We are founded on the principle of giving great service to our customers, improving the lives of our Customers and Employees through great leadership, a culture of service and a love of learning.

Essential Duties –

• Communicate effectively with our customers via Phone, Internet or Text.
• Check email frequently and respond to customer inquiries immediately.
• Learn and follow the scripting required by our process.
• Set appointments for our customers to meet our employees and test drive vehicles.
• Study, learn and maintain knowledge of the vehicles we sell (We will train you!).
• Learn and maintain a thorough knowledge of Dealership policies, products and procedures.
• Establish personal goals that are consistent with the productivity requirements of the Dealership.
• Maintain a professional appearance.

Qualifications -

• Language Skills Ability: Read, write and understand short correspondence with our Management and employees. Read and interpret safety rules, guidelines and general business operating instructions as outlined by the Dealership. Read, type and understand proper grammar in written/typed communication.
• Mathematical Skills Ability: Add, Subtract, Multiply and Divide so that you can understand, interpret and communicate Vehicle Pricing and Manufacturer Incentive Programs. Calculate discounts, difference figures and required pricing as outlined by the manufacturers.
• Reasoning Ability: Apply a common sense understanding to carry out instructions furnished verbally, in writing or via electronic communication. Solve practical problems and come up with solutions to the simple challenges that occur in life.You must have and maintain a great attitude to be successful in this position.

Do people tell you that you are optimistic, always thinking about the positives and finding the good in all things? Your attitude is one of the keys to your success in the Automotive Industry. If you complain a lot, please do not apply.

Compensation - This position has a guaranteed salary while you train and spiffs and bonuses based upon work completed. Most of our BDC Representatives earn between $45,000 to $80,000 per year. We pay you while you learn and focus on helping you maximize your earning potential.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Sick Leave
• 401(k)
• Paid Time Off (PTO)
• Competitive Pay Plans
• Employee Discount purchase program 
• Employee Assistance programs
• Employee Referral Program

Company Description

WHY WORK FOR THE ATLANTIC AUTO GROUP?

The Atlantic Automotive Group provides the best opportunity for any Long Islander who wants to launch a career in the auto industry. Atlantic has locations all over Long Island. Atlantic brands include Genesis, Hyundai, Honda, Toyota, Kia, Chevrolet & Cadillac.   

With over 1200 employees, Atlantic is clearly one of the major employers in Nassau and Suffolk Counties.  As Atlantic continues to add new locations, finding new employees is a major priority. 

The group firmly believes in cultivating talent from within, seeking out talented employees who can become Atlantic’s future managers. Factory training is offered to qualified employees seeking certification in sales, service, or parts. Each Atlantic location is like a small city that requires dedicated workers of varying skills and experience levels. 

Atlantic is renowned for offering new opportunities to people with some automotive experience, ambitious workers with skills from other businesses, veterans who have served their country, both men and women, and/or to people of all backgrounds, ages, races, and nationalities. 

WE WELCOME VETERANS

We believe in the abilities of our military, and we’re actively recruiting them to the Atlantic Auto Group team. Hiring a veteran can be one of the best decisions a company can make. Military veterans are quick learners and they're team players. They are leaders with discipline, training, and a passion for service. We’re actively recruiting veterans, transitioning military, service members, and their families to bring these attributes to  Atlantic and to help us build a better business. 

OUR BENEFITS 

We currently offer discounted vehicle purchases to all employees and medical, dental, and vision, paid time off & sick leave as well as 401k benefits to our full-time employees who’ve met their eligibility requirements. With competitive pay plans, a 401k program, and Atlantic’s commitment to customer service, it’s no surprise that the Atlantic Auto Group is the eighth largest privately-owned car dealership group in the country.

We want to hire only the best, so all applicants must successfully pass a drug and background check and have a clean and valid NY State License.  

Schedule 5 Day (40 Hour) Workweek. Incl Weekends

Schedule 5 Day (40 Hour) Workweek.  must be able to work 4 weekdays and 1 weekend.