Customer Service Call Center Representative - Jordan's Furniture

Overview

Do you have a passion for service, a curiosity for technology, and love to solve problems? If so, WELCOME HOME to a career with Jordan's Furniture! We are looking for motivated, problem solvers to work in our fast paced, technical call center.  In this customer service job, you will be responsible for responding to a high volume of inbound and outbound calls.  You will assist customers with a variety of challenges like troubleshooting furniture issues and scheduling both in home service appointments and customer deliveries. This position has a pay range of $22 -$24 per hour based on experince.  The hours of this position are Tuesday – Saturday; 8:30 am – 5:00 pm, a hybrid schedule is available upon completion of training.

Why you will love this job.

• Team atmosphere – We’re all family here!
• Fast paced environment – Your days will fly by.
• Career growth – The possibilities are endless.
• Problem solving – Like Puzzles? Put the pieces together to WOW our customers.

Why you will love Jordan’s Furniture.

• Great Benefits – medical, dental, vision and more!
• Weekly Pay
• Unique Culture
• Employee Discount
• On site gym & cafeteria

Responsibilities

Responsibilities we trust you to perform.

• Answers a high volume of inbound & outbound calls from customers to schedule, coordinate and confirm delivery of merchandise and schedule service/repair calls and any other customer concerns with the intent of providing customer satisfaction and retention. Enters customer information into customer service software to document each call.
• Investigates and resolves issues, including but not limited to; service, delivery, bedding, Piece Of Mind warranty, protection that require further research and follows up with customers.
• Approves and/or processes special customer concessions including returns, credits, adjustments and exchanges.
• Makes system changes on delivery orders that are in the routing and/or truck-loading process; notifies appropriate personnel.
• Reviews and acts upon manufacturer’s warrantied issues, processes service appointments, customer returns and exchanges.
• Researches and troubleshoots product issues/questions in order to clarify/avoid potential service issues.

Qualifications

What you will bring to the table:

• Must have at least 2+ years of customer service experience.
• Strong oral/written communication skills and ability to professionally interact with internal and external customers
• Strong analytical, critical thinking and problem solving skills
• Ability to multi-task and work in a fast-paced environment with strong attention to detail
• Ability to handle difficult customers with ease
• Strong organizational/ time management skills
• Ability to type accurately and efficiently, minimum of 35 wpm
• Proficiency in MS Office, Outlook and Internet
• Ability to work in a team environment
• Reliability

Jordan’s prides itself on having a strong, loyal J-Team.  We recognize we are ‘One Team, One Goal’ working together to continue to strengthen Jordan’s place in the market and as an employer of choice.  We know that you are here to support your family and we are here to support you!  If this speaks to you, then it’s time to talk.  

Jordan’s Furniture is an Equal Opportunity Employer.

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