Customer Service/Call Center - Representative - Sunrise Systems Inc
Marlborough, MA 01752
About the Job
Our client, a leading Medical Devices Manufacturing Company is looking for Customer Service/Call Center – Representative and This is for an initial duration of 04 Months Contract at Marlborough, MA
Job Title: Customer Service/Call Center - Representative
Job Id: 24-03910
Location: Marlborough, MA
Duration: 04 Months Contract[W2]
Position Type: Hourly Contract Position (W2 only)
Thank You.
Sunrise Systems Inc.,
Job Title: Customer Service/Call Center - Representative
Job Id: 24-03910
Location: Marlborough, MA
Duration: 04 Months Contract[W2]
Position Type: Hourly Contract Position (W2 only)
- 100% onsite at 100 results way Marlborough - shift Mon-Fri 8-5
- Top 3 skills - salesforce/service max case experience, call center experience, heavier on emails, typing skills, experience with Microsoft office applications
- Responds to customer verbal and/or written inquiries.
- Records details about customer inquiries.
- Helps resolve complicated customer complaints.
- Coordinates and expedites customer inquiries to other departments for resolution.
- (3-5 years of experience) Call Center Representative I acts as the primary contact between the customer and Service Support.
- Responsible for placing/ answering telephone call inquiries and promoting an organization's products and services.
- Associate's degree or high school diploma/GED and 0-2 years of experience
- Prior demonstrated experience working in a Customer service role.
- Has knowledge of commonly-used concepts practices and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Demonstrated analytical thinking/problem solving ability
- Ability to think clearly and quickly and empathize in high-pressure situations
- Tenacity & creativity in handling customer issues
Thank You.
Sunrise Systems Inc.,
Source : Sunrise Systems Inc
