Customer Service Clerk lll - Kootenai County

 
THE POSITION: The Customer Service Clerk III is considered an important position in the operations of the Assessor’s Office because they serve as the initial point of contact and serves as the “face” of the Assessor’s office. Customer services is a paramount and vital function of the Assessor’s Office and the Customer Service Clerk III plays an important role in helping the Assessor to accomplish their departmental goals, projects, programs and objectives and thereby fulfill an important public service mission. In the day-to-day operations, the Customer Service Clerk III reports directly to the Manager of the Administrative Division. The person in this role furnishes excellence in front counter customer service to the public concerning matters of the Assessor’s Office; addresses inquiries from the general public and the various associated professionals regarding property assessment procedures and valuations; Interprets assessment calculations and appraisal notes from scanned/data records; answers basic questions regarding real property ownership and for the more complex inquiries compiles information and then coordinates with Appraisers, Land Records and Mapping Division staff and management to assist and resolve issues.
 

• $18.43 to $21.01 per hour depending on qualifications and experience
• Public Employees Retirement System of Idaho (PERSI), a pension plan with five year vesting, 11.96% employer contribution, and a lifetime payout upon retirement
• Full-time, regular employees receive 11 paid holidays in accordance with Policy #312
• Excellent and comprehensive benefits package. View our entire benefits package.
• Full access for health plan members and dependents to a free medical clinic offering primary care appointments, medications, lab services and more!
• Full time employees earn up to 8 hours of vacation per month increasing with years of service
• Public Student Loan Forgiveness Program 

View the full job description 
 
DO YOU QUALIFY?

• Do you have a high school diploma or GED with at least six (6) months related experience and/or training? No degree required.
• Do you have a one-year certificate in a secretarial program from a two-year college or professional/technical school?
• Do you have knowledge or experience in real estate, real property ownership transfers, chain of title combined with administrative and secretarial office procedures and practices?
• Do you have the ability to read and locate properties on a map and can you provide excellent customer service skills and excellent oral and written communication skills?
• Do you possess or have the ability to obtain a valid driver's license, maintain a satisfactory driving record and are you insurable? 

 
THIS IS THE JOB FOR YOU IF:

• You have good organizational skills and excellent interpersonal and customer service skills
• You enjoy providing customer service in an office setting that can be quite busy at times
• You are able to handle a high-volume phone system along with offering front counter customer service
• You are able to multi-task and maintain composure during stressful situations
• You are able to abide by established policies, procedures and rules
• You are able to multi-task in a high-volume environment and retain numerous details
• You are able to use diplomacy and discretion in giving out information and are able to refer and direct callers and visitors

 
CONTACT US:
Human Resources (208)446-1640
kchr@kcgov.us
 
OUR LOCATION: Located in beautiful northern Idaho, and home to approximately 181,000 residents, Kootenai County is surrounded by scenic mountains and more than twenty pristine lakes--an outdoor enthusiast's dream. The largest city and county seat is located in Coeur d'Alene and is on the majestic shores of Lake Coeur d'Alene. With a low crime rate it is an ideal place to call home. Click here to learn more about living in Kootenai County.      
 
TO APPLY: Apply online at https://www.governmentjobs.com/careers/kcgov

• MUST ATTACH COVER LETTER AND RESUME TO THE ONLINE APPLICATION AND INCLUDE THREE (3) REFERENCES WITHIN. 
• Must successfully pass the County’s pre-employment and subsequent drug tests as well as skills assessment. 

 
Equal Opportunity Employer/Vets Preference/Drug Free Workplace