Customer Service Consultant at A-Line Staffing Solutions

A-Line is now hiring a Customer Service Consultant in Dublin, OH. The Customer Service Consultant would be working for a Fortune 500 company and has career growth potential. This would be full time / 40+ hours per week.

If you are interested in this Customer Service Consultant position, please contact Mia Garrett at

Customer Service Consultant Compensation

• The pay for this position is $22 per hour.
• Benefits are available to full-time employees after 90 days of employment.
• A 401(k) with a company match is available for full-time employees with 1 year of service on our eligibility dates.

Customer Service Consultant Highlights

• 8-Hour Shifts

Customer Service Consultant Responsibilities

• Quality & Training Coordinator is responsible for monitoring, analyzing, reviewing customer contact quality, resource creation, and support team training.
• The Managed Care Department has a Pharmacy Services Administrative Organization (PSAO) solution that acts as a pharmacy's back office to our customers.
• Within this department, the Customer Experience team is responsible for evaluating the quality of customer service to our retail independent member pharmacies.
• The pillars within the team focus on internal employee training, customer escalation resolution and research, and quality management.
• This role's primary responsibility will be to provide training to the org's customer support team and perform quality reviews of the service provided.

Accountabilities:

• P rovide direct support to the Training Consultant and Performance Monitoring Consultant
• Perform direct training to new hires and assist in maintaining internal resources to support ongoing training
• Review quality of customer interactions Communicate training opportunities when present Collaborate with internal team(s) to identify opportunities and obtain necessary documentation to support training and quality reviews

Skills

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance and may receive more detailed instruction on new projects
• Reviews work for sound reasoning and accuracy

Customer Service Consultant Preferred Qualifications

• Bachelors Degree
• 2-4 years experience
• Strong communication skills

If you think this Customer Service Consultant position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!

Mia Garrett – Recruiting Assistant