Customer Service Consultant - NTT DATA
remote, NC 27707
About the Job
NTT DATA Services currently seeks Healthcare Customer Service Reps to join our team in North Carolina for a 6+ month work from home contract role.
Must reside in NC. Pay rate $14.54 per hour
Position Summary:
As a Customer Service consultant, you will work directly with our patients/members to assist with their questions regarding the program and their eligibility, provide them with the resources they need to complete necessary program requirements, and successfully resolve their concerns at the time of their call. In this role you will interact with members through inbound phone calls and will educate members on program requirements and encourage participation. This position will have a focus on continuous learning as our programs vary and you will need this to be able to articulate and educate members on the benefits of the programs. Successful candidates will also have a strong attention to detail as you will need to document the call while speaking to the member taking thorough notes.
Required Skills/Experience
• 1+ yrs. experience in a customer service call center environment where you supported inbound and outbound queues.
• Must be able to type 45 WPM with 95% accuracy.
• 1+ years Microsoft 360 (Outlook, Teams, One Drive)
Preferences
-Experience promoting programs or telephonic sales is preferred but not required.
-Experience with 85-100 contacts/calls per day.
-Healthcare/Pharmacy experience
Education: Verifiable High School Diploma or GED Required
Must have a home internet speed of 100 download/25 upload (test will be required)
About NTT DATA Services:
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
#INDHRS
Must reside in NC. Pay rate $14.54 per hour
Position Summary:
As a Customer Service consultant, you will work directly with our patients/members to assist with their questions regarding the program and their eligibility, provide them with the resources they need to complete necessary program requirements, and successfully resolve their concerns at the time of their call. In this role you will interact with members through inbound phone calls and will educate members on program requirements and encourage participation. This position will have a focus on continuous learning as our programs vary and you will need this to be able to articulate and educate members on the benefits of the programs. Successful candidates will also have a strong attention to detail as you will need to document the call while speaking to the member taking thorough notes.
Required Skills/Experience
• 1+ yrs. experience in a customer service call center environment where you supported inbound and outbound queues.
• Must be able to type 45 WPM with 95% accuracy.
• 1+ years Microsoft 360 (Outlook, Teams, One Drive)
Preferences
-Experience promoting programs or telephonic sales is preferred but not required.
-Experience with 85-100 contacts/calls per day.
-Healthcare/Pharmacy experience
Education: Verifiable High School Diploma or GED Required
Must have a home internet speed of 100 download/25 upload (test will be required)
About NTT DATA Services:
NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.
This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
#INDHRS
Source : NTT DATA
