Customer Service Coordinator - ConsultNet

Contract to Hire: 12 months
Pay: $38-40/hr on W2
Hybrid: 450 Mamaroneck Ave, Harrison, NY (3 days onsite)

**Job Responsibilities:**

- Coordinate activities of customer service, control, and data entry staff to meet established schedules.
- Provide leadership to Network Specialists for the installation of application software.
- Log all data requests received from user school districts and distribute to unit staff.
- Schedule work and production consistent with department priorities.
- Follow up with systems by reviewing data processing daily turnover reports to determine generated work.
- Review printouts received from data processing and distribute to unit staff.
- Work with unit staff in resolving user problems and questions.
- Interpret manual procedures and report modification requests.
- Provide training for new employees in the student services unit.
- Communicate necessary procedures or information for efficient utilization of the student services unit with user school districts, both verbally and in writing.
- Address user complaints, faulty runs, turnaround problems, and other issues.

**Qualifications:**

- **Minimum Acceptable Training and Experience:** Graduation from high school or possession of a high school equivalency diploma, and six (6) years of work experience where the primary function of the position was computer operations work such as data control, customer relations relating to data processing or computer operations, data processing marketing, or technical support.
- **Substitution:** Satisfactory completion of thirty (30) credits towards an Associate's or Bachelor's degree may be substituted on a year-for-year basis for up to four (4) years of the work experience described above.
- Priority given to candidates who meet the above qualifications.

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.