Customer Service Coordinator I at Aditi Consulting

Summary:
As a Customer Service Assistant, you will serve as the primary point of contact between Campbell's Snacks and its customers. You will handle a wide range of customer inquiries including order placements, product information, returns, and complaints. The role involves significant data entry, communication through email and phone, and interfacing with internal departments (IDPs). This position requires a high level of professionalism, attention to detail, and the ability to effectively manage various customer-related tasks.

Key Responsibilities:

• Act as a liaison between the business and customers by addressing inquiries, processing orders, and handling complaints in a professional manner.
• Engage with customers via phone, email, and potentially in-person interactions to resolve issues or provide product information.
• Ensure all customer requests are handled efficiently and within a timely manner.
• Maintain a high level of accuracy with data entry tasks, particularly in SAP and Microsoft Office Suite.
• Work closely with internal Campbell’s clients and departments to ensure proper communication and resolution of customer issues.
• Prioritize tasks effectively and use sound judgment when implementing corrective actions.
• Adapt to flexible shifts (typically 8 AM – 4 PM, 9 AM – 5 PM, or occasionally 7 AM – 3 PM) based on business needs.

Required Skills & Qualifications:

• Education: Associate degree preferred but not required.
• Experience: Prior customer service experience, preferably in a business-to-business (B2B) environment.
• Strong proficiency in Microsoft Office Suite, particularly MS Excel.
• Excellent communication and client interaction skills.
• Attention to detail with the ability to manage multiple tasks and deadlines.
• Flexibility to work in a hybrid environment, with a willingness to work onsite when required.
• Must be a fast learner with the ability to adapt to new software systems (training will be provided for SAP).
• Experience in warehousing or retail is a plus.

Compensation:

The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, experience, location and end client requirements).

Benefits and Ancillaries:

Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.

Aditi Consulting LLC uses AI technology to engage candidates during the sourcing process.  AI technology is used to gather data only and does not replace human-based decision making in employment decisions.