Customer Service Coordinator - LanceSoft Inc

Title: Customer Service Coordinator
Location: Philadelphia, PA 19103
Duration: 0-2+ Months (Temp to Engage)
Hours: 8:00 AM - 5:00 PM
Pay: $21.00/hour on W2

Job Description:

• Mail, Production: copy, scanning, Fax, Copier/Printer Fleet support 1st response.
• Diving as far as 50 miles with own personal car would be a requirement.
• The candidate will be traveling to areas in King of Prussia, Mt Laurel, Philadelphia and more. Free parking is available.
• The Front of House (FOH) Services include (but not limited to):

Reception Services:

• Answer calls within three rings and deal with these queries efficiently
• Phone script for answering phones. Encourage contagious habit of smiling.
• Ensure all visitors and colleagues are greeted when entering the reception area
• Ensure emails are dealt with efficiently and any extra administrative support is provided
• Maintain a high degree of confidentiality and integrity

Visitor Processing:

• Register all visitors with building security portal
• Visitor names are going to be provided by colleagues or meeting organizers via email
• Ensure visitors sign-in Visitor’s Log
• Contact colleagues or meeting organizers to inform them their visitor(s) are in the reception area.
• For internal meetings direct visitors to the scheduled conference rooms.
• Assign visitor/guest security cards in accordance with the site procedures.
• Maintain inventory of security cards and report missing cards promptly to Facilities Services.

Conference / Meeting Support:

• Meetings can range from 4 to 50 attendees and occasionally meetings can have attendees from 50 to 100 plus.
• Supporting Conference Rooms and Team Rooms

Catering Support Services:

• Meeting hosts and Administrative Assistants will provide all catering requests to the Front of House team, and it is the responsibility of the Front of House team to place the orders.
• Processing and coding of Catering invoices

Back of House/Office Support:

• Copy/Print support
• Copier/Printer - First responder
• Mail (receive, sort & deliver)
• Packages (receive & deliver)
• Outbound packages (process and prep for pick up)

Physical requirements:

• Occasional lifting for Hospitality catering support, Mail & packages.
• Must be able to list 15-30 pounds.