Customer Service Coordinator - AMS, Association Management Services.NW

Job Title: Member Services Administrator

Job Type: Full-time

Pay: Starting at $18-$20 per hour

Schedule: M-F, 8:00 am - 5:00 pm

Are you passionate about delivering top-tier customer service in a dynamic, fast-paced environment? We're seeking a Member Services Administrator to join our team and be the first point of contact for our valued clients and visitors. If you thrive in a role where your communication skills, attention to detail, and knack for organization shine, this opportunity might be the perfect fit for you.

Responsibilities:

• Exceptional Customer Service: Serve as the frontline ambassador, handling high-volume, multi-line calls with a warm, professional demeanor. You'll identify caller needs and efficiently direct calls to the appropriate personnel, ensuring a seamless customer experience.
• Visitor Management: Welcome and assist on-site visitors, determining their needs and guiding them to the right department or office. You'll also maintain the appearance of our lobby, conference rooms, and other public spaces, ensuring a professional environment.
• Administrative Support: Assist in payment processing, file organization, and handling incoming/outgoing mail and correspondence. Your attention to detail will be crucial in maintaining organized records and managing various databases.
• Operational Support: Collaborate on special projects and assist in creating detailed reports, focusing on homeowner boards, employee and owner information, and website updates. Additionally, contribute to the coordination and scheduling of virtual meetings.
• Client Relations: Uphold our commitment to exceptional service, interacting respectfully and professionally with clients, customers, and colleagues, always striving for excellence in both internal and external customer interactions.

Why Join Us:

At AMS, we offer a vibrant, collaborative work environment that values your contributions. This role provides an opportunity to enhance your customer service and administrative skills while working with a supportive team dedicated to excellence.

Moreover, we understand the importance of your well-being and career growth, which is why we provide exceptional benefits:

• Medical Plan Options: Choose from two different medical plan options, both of which come with a generous employer contribution of 70% of the monthly premium.
• Vision and Dental Coverage: We also provide vision and dental plans, with a substantial employer contribution of 75% of the monthly premium.
• Training and Career Development: Our commitment to your growth includes exceptional training and career development opportunities. We ensure you have the necessary skills to take your career exactly where you want it to go.
• Time Off: Enjoy a well-deserved break with our vacation accrual of 10 days per year, and take care of yourself with sick time – 1 hour for every 30 hours worked.
• Holidays: We recognize the importance of holidays, and you'll receive 10 paid holidays to celebrate.
• Retirement Planning: Prepare for the future with our 401(k) Retirement Plan, which includes a discretionary annual company match. This plan becomes available after 6 months of employment, during our company's open enrollment periods in January and July of each calendar year.
• Educational Assistance: We value your commitment to growth and learning. After one year of employment, you can take advantage of $500 in Educational Assistance to further your knowledge and skills.

Join us, and not only will you be a part of a dynamic team, but you'll also enjoy a comprehensive benefits package that supports your health, career development, and personal growth. We're excited to welcome you to our team!