Customer Service (CSR) - Glass America

Company: Glass America

MN St. Paul - 300049

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

Glass America

Customer Service Rep

St. Paul, MN

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

What Glass America offers you:

• Full-time position with a great starting wage.

• Benefits that start on your first day of work!

• Career development and progression opportunities.

• 401k, PTO, paid holidays, life insurance and short term disability.

• Be part of a company that does business in 38 states and continues to grow!

What Glass America requires of you to be successful:

• Professionally handle customer interactions and general inquiries, both in person and over the phone.

• Have a sense of urgency when scheduling customer appointments.

• Maintain regular communication with Auto Glass Technicians in the field.

• Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.

• Follow our step by step process to provide quotes on our competitively priced installation and repair services.

• Take proactive actions to help your team meet shop production goals and budgetary objectives.

• When needed, pivot to provide additional assistance to the dispatch/parts team.

• Reshuffle routes as necessary and provide feedback so Technicians are notified as to routing changes.

• Field ETA calls from the customers (directly) and advise as to status.

• Inventory Management

  • OE Parts / Special Order

    • Order parts from select vendors

    • Follow up with vendors on ETA dates to ensure parts arrive on schedule.

    • Contact consumer when parts arrive and schedule for installation.

    • Secure vendor invoices from vendor/shop and provide copies to A/P.

What Glass America needs of you to join the team:

• Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.

• Comfortable in a customer facing, front line role.

• Reliable and dependable hard worker with a positive demeanor.

• High aptitude for technology with strong typing and data entry skills.

• Process driven with the understanding of how to manage inventory levels.

• Ability to work some Saturdays and overtime as necessary.

• General knowledge of automobile functions and systems.

• Auto Parts and/or Dispatcher experience is highly desirable.

Glass America is an Equal Opportunity Employer.