Customer Service Engineer 3 - Des Moines, Iowa - 429523-7754 - Masco Corporation
Hoffman Estates, IL
About the Job
This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12279962 Do you want to join
us in helping to fight the world's most threatening diseases and
enabling access to care for more people around the world? At Siemens
Healthineers, we pioneer breakthroughs
in healthcare. For everyone. Everywhere.
At Siemens Healthineers, we offer you a flexible and dynamic
environment with opportunities to go beyond your comfort zone to grow
personally and professionally. Sound interesting? Then come and join our
global team as Customer Service Engineer III.
Our global team: We are a team of 66,000 highly dedicated employees
across more than 70 countries passionately pushing the boundaries of
what's possible in healthcare to help improve people's lives around
the world. As a leader in the industry, we aspire to create better
outcomes and experiences for patients no matter where they live or what
health issues they are facing. Our portfolio, spanning from in-vitro and
in-vivo diagnostics to image-guided therapy and innovative cancer care,
is crucial for clinical decision-making and treatment pathways.
Our culture: We are part of an incredible community of scientists,
clinicians, developers, researchers, professionals, and skilled
specialists pushing the boundaries of what's possible, to improve
people's lives around the world. We embrace a culture of inclusivity in
which the power and potential of every individual can be unleashed. We
spark ideas that lead to positive impact and continued success. Check
our Careers Site at
https://www.siemens-healthineers.com/en-us/careers .
Service Area - Des Moines, Iowa
This is a role well suited to an ambitious professional, looking for
the next step in their career. As a Customer Service Engineer III, you
will be responsible for :
- You will be servicing DX Equipment in the Des Moines, Iowa area.
Customer Service Engineer Level based on prior experience.
- You will be responsible for installing, troubleshooting, repairing,
and performing preventative maintenance on all Siemens Healthcare
systems at customer sites with minimal supervision.
- You will be responsible for delivering both timely and effective
repairs as well as adequate training of operators to ensure optimal
system performance, resulting in superior customer satisfaction.
- You will manage financial performance within their territory,
meeting or exceeding budget for revenue generation, expense control
and inventory management.
Ensure that all tool and test equipment expiration dates are managed,
and that no overdue calibration test equipment is used or maintained in
the field and usage of tool and test is documented on eFSR.
- You will manage company assets to include a company car, cell phone,
computer, tools, inventory parts, etc.
- Establish and maintain proper business relationships with customers
and peers, as well as performing necessary administrative duties
accurately.
Provides mentoring to other CSE's on all competencies and
responsibilities.
This position may suit you best if you are familiar with what is
below,
and would like to do develop your career with Healthineers
- You have knowledge and experience performing service, preventative
maintenance, and modifications on Medical Imaging Equipment at
customer sites with minimal supervision.
- You have the ability and experience to establish and maintain proper
business relationships with customers and peers, as well as
performing necessary administrative duties accurately.
- You have experience in testing, repairing, and maintaining capital
medical equipment.
- You have strong customer service and communication skills.
Required skills to have for the success of this role
Minimu high school diploma; technical Associates Degree or equivalent
preferred.
Must be proficient in the use of tools and service test equipment, with
the ability to work both individually and in an established team
setting.
Proficiency in all necessary network applications and tools (including
but not limited to eVO, mButler, MS Office applications, Concur, NAM
Customer Service website-Engineer Tools).
- Can locate, read, and understand documents for install, set-up,
repair, troubleshooting, schematics, block diagrams and functional
descriptions.
5+ years' experience as a medical technologist or field service
engineer (biomedical engineer) servicing diagnostic instruments needed.
- Valid driver's license, ability to drive independently day and
night, and good driving record required
- Physical Requirements: Lifting 50lbs (floor to above waist/head),
walking, ladder/stepstool climbing, bending, twisting, sitting work,
squatting work, standing work, high-reach, fine grasping
manipulation, good vision, and ability to work alone.
Must demonstrate excellent judgment in customer relations and in
managing company resources; stro
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12279962 Do you want to join
us in helping to fight the world's most threatening diseases and
enabling access to care for more people around the world? At Siemens
Healthineers, we pioneer breakthroughs
in healthcare. For everyone. Everywhere.
At Siemens Healthineers, we offer you a flexible and dynamic
environment with opportunities to go beyond your comfort zone to grow
personally and professionally. Sound interesting? Then come and join our
global team as Customer Service Engineer III.
Our global team: We are a team of 66,000 highly dedicated employees
across more than 70 countries passionately pushing the boundaries of
what's possible in healthcare to help improve people's lives around
the world. As a leader in the industry, we aspire to create better
outcomes and experiences for patients no matter where they live or what
health issues they are facing. Our portfolio, spanning from in-vitro and
in-vivo diagnostics to image-guided therapy and innovative cancer care,
is crucial for clinical decision-making and treatment pathways.
Our culture: We are part of an incredible community of scientists,
clinicians, developers, researchers, professionals, and skilled
specialists pushing the boundaries of what's possible, to improve
people's lives around the world. We embrace a culture of inclusivity in
which the power and potential of every individual can be unleashed. We
spark ideas that lead to positive impact and continued success. Check
our Careers Site at
https://www.siemens-healthineers.com/en-us/careers .
Service Area - Des Moines, Iowa
This is a role well suited to an ambitious professional, looking for
the next step in their career. As a Customer Service Engineer III, you
will be responsible for :
- You will be servicing DX Equipment in the Des Moines, Iowa area.
Customer Service Engineer Level based on prior experience.
- You will be responsible for installing, troubleshooting, repairing,
and performing preventative maintenance on all Siemens Healthcare
systems at customer sites with minimal supervision.
- You will be responsible for delivering both timely and effective
repairs as well as adequate training of operators to ensure optimal
system performance, resulting in superior customer satisfaction.
- You will manage financial performance within their territory,
meeting or exceeding budget for revenue generation, expense control
and inventory management.
Ensure that all tool and test equipment expiration dates are managed,
and that no overdue calibration test equipment is used or maintained in
the field and usage of tool and test is documented on eFSR.
- You will manage company assets to include a company car, cell phone,
computer, tools, inventory parts, etc.
- Establish and maintain proper business relationships with customers
and peers, as well as performing necessary administrative duties
accurately.
Provides mentoring to other CSE's on all competencies and
responsibilities.
This position may suit you best if you are familiar with what is
below,
and would like to do develop your career with Healthineers
- You have knowledge and experience performing service, preventative
maintenance, and modifications on Medical Imaging Equipment at
customer sites with minimal supervision.
- You have the ability and experience to establish and maintain proper
business relationships with customers and peers, as well as
performing necessary administrative duties accurately.
- You have experience in testing, repairing, and maintaining capital
medical equipment.
- You have strong customer service and communication skills.
Required skills to have for the success of this role
Minimu high school diploma; technical Associates Degree or equivalent
preferred.
Must be proficient in the use of tools and service test equipment, with
the ability to work both individually and in an established team
setting.
Proficiency in all necessary network applications and tools (including
but not limited to eVO, mButler, MS Office applications, Concur, NAM
Customer Service website-Engineer Tools).
- Can locate, read, and understand documents for install, set-up,
repair, troubleshooting, schematics, block diagrams and functional
descriptions.
5+ years' experience as a medical technologist or field service
engineer (biomedical engineer) servicing diagnostic instruments needed.
- Valid driver's license, ability to drive independently day and
night, and good driving record required
- Physical Requirements: Lifting 50lbs (floor to above waist/head),
walking, ladder/stepstool climbing, bending, twisting, sitting work,
squatting work, standing work, high-reach, fine grasping
manipulation, good vision, and ability to work alone.
Must demonstrate excellent judgment in customer relations and in
managing company resources; stro
Source : Masco Corporation
