Customer Service Engineer (Sales Engineer) - LaBine and Associates

We are currently interviewing Customer Service Engineer Candidates with hands-on experience in early-stage startups and a strong background in managing enterprise customer relationships. This role involves onboarding new customers, maintaining ongoing relationships, and representing the customer's voice.

Key Responsibilities:

• Onboarding: Guide new customers through the initial setup and integration of our technical B2B software products.

• Relationship Management: Maintain and nurture ongoing relationships with approximately 40 enterprise customers.

• Voice of the Customer: Act as the advocate for customer needs and feedback within the company.

• Check-ins and Reviews: Lead monthly check-ins and quarterly business reviews to ensure customer satisfaction and identify opportunities for improvement.

• Process Development: Create and refine customer success processes from scratch (0->1) to enhance overall customer experience.

• Customer Support: Serve as the first point of contact for customers, addressing issues and providing solutions as needed.

Must-Have Qualifications:

• Customer-Facing Experience: Proven track record in a customer-facing role within companies that offer technical B2B software products.

• Startup Experience: Hands-on experience in early-stage startups, from seed through Series C funding stages (<200 employees).

• Enterprise Experience: Significant experience managing relationships with enterprise customers.

• Stable Work History: Demonstrated stability with no more than one or two short tenures in the past five years.

• Recognition: Experience at well-regarded or recognizable companies in the industry.

Strongly Preferred:

• Technical Experience: Background or degree in a technical field.

• Technical Degree: Relevant educational qualifications in a technical discipline.

What's great about this role?

• Be a key player in a rapidly growing startup with a direct impact on customer success.

• Opportunity to shape and develop customer success processes from the ground up.

• Work closely with a passionate and innovative team in a supportive and collaborative environment.

If you are a driven professional with a blend of technical expertise and customer management experience, and you thrive in a startup environment, we’d love to hear from you!