Customer Service Experience Guide - The NOW
Chicago, IL 60625
About the Job
The NOW Massage mission is to enlighten those who desire to mix mindfulness with massage to bring about completely different experience in self-care. Our approach is curated around our ideology which benefits everyone: self-care always, wellness forever. This is provided through an affordable luxury style massage in an energy filled environment, contributing to mental and physical healing simultaneously.
The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Daily Functions:
The Spa Receptionist / Experience Guide is responsible for the reception area and overall seamless daily operations of the facility. Includes, but is not limited to, the greeting of all guests, answering phone calls, assisting guests with questions regarding services and products, booking all appointments, promoting membership sales, checking the guest into the computer system, customizing the guest’s massage, and charging for services performed.
- Provide top-level guest service for all including internal guest service.
- Be on time for your shift.
- Properly open and close the boutique each day according to Standard Operating Procedures.
- Accurately book, change and cancel massage appointments.
- Acknowledge and greet everyone who enters and leaves.
- Actively promote services, enhancements, membership, and retail promotions and/or discounts available.
- Provide detailed descriptions of services, enhancements, retail products, appointment cancellation/change policies, memberships, and parking information with any applicable challenges.
- Utilize computers with skill and proficiency and only for business purposes.
- Handle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top-level communication.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
- Maintain a clean; safe, fully stocked, and well-organized work area.
- Develop the ability to work without constant direct supervision and remain at assigned posts for extended periods of time.
- Maintain a positive attitude and contribute toward a healthy workplace.
- Regularly attend, participate in, and support training and staff meetings.
- Assist in all areas of operation as requested by management.
- Weekend and evening availability is required
What Employees Value About The NOW:
- Aggressive bonus structure
- Fun team environment
- complimentary monthly massages for employees
- discounts on products
- Surprise lunches
- Daily coffee, tea, and snacks provided
The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States.