Customer Service at TalentBurst
Framingham, MA
About the Job
Customer Service Rep - Customer Service - Junior
Location : Framingham, MA
Duration : 3 Months
Fully remote
Work Schedule: Monday - Friday, 10am-6pm EST
3 months with potential to extend or convert
Contract to perm talent only (If converted, looking at an hourly pay rate of ***/hour)
45 Minute interview (first 30 mins with two team members and second 15 mins with two team members)
Preferred Experiences:
Customer service
Phone
Retail
Minimum experience required to perform this job.
1 – 3 years of retail customer service or call center experience
Recent college graduate will work for this role; not degree focused
JOB SUMMARY
Answer toll free customer service calls, and correspondences, including letters, internet e-mails, chat, and/or social media comments
Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels
Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.
Duties and Responsibilities:
Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals.
Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.
Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions
Escalate serious issues to protect the company/brand.
Document customers and store information in customer tracking system
Code correctly and provide continuous updates until the issue is resolved and ready to close.
Promote a positive Company image in support of Customer Service objectives and mission statement.
Make sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues by following social media moderation guidelines.
Multitask in a fast-paced environment and moderate a high volume of inbound/outbound content to provide good customer service follow up and follow through
Special projects/duties as assigned
Skills required to perform this job:
Proven Conflict Management Skills
Strong Analytical and Problem Solving Skills
Good Listening Skills
Organizational Skills
Prioritizing skills and effective time management
Flexibility
Ability to multi-task
Excellent Verbal and Written Communication Skills
PC knowledge including email knowledge; Word and Excel preferred
Typing Skills
Social Media Moderation Experience Preferred
Ability to Separate Emotion and respond objectively
Works well in a team environment
A min requirement for WIFI speed-high speed connection
Need quiet workspace, free of background noise, and good for video meetings/chats
#TB_EN
Location : Framingham, MA
Duration : 3 Months
Fully remote
Preferred Experiences:
Minimum experience required to perform this job.
JOB SUMMARY
Answer toll free customer service calls, and correspondences, including letters, internet e-mails, chat, and/or social media comments
Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels
Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.
Duties and Responsibilities:
Escalate serious issues to protect the company/brand.
Code correctly and provide continuous updates until the issue is resolved and ready to close.
Skills required to perform this job:
#TB_EN
