Customer Service Integrity Coordinator - Goose Cap Enterprises

CUSTOMER SERVICE & INTEGRITY COORDINATOR

Job Overview: We are seeking a dedicated Customer Service Specialist to play a vital role in our Store Loss Prevention and Safety programs. You will patrol both the interior and exterior of the store to identify potential safety and security risks. By partnering effectively with operations and store personnel, you will help us achieve our safety goals. This role is ideal for someone passionate about customer service, with strong communication skills, and a commitment to upholding the highest standards of integrity in a retail environment.

Key Responsibilities:

1. Loss Prevention and Safety:

• Observe, deter, and control acts of dishonesty or theft.
• Participate in investigations and surveillance as assigned.
• Maintain appropriate evidence and understand law enforcement procedures.
• Engage in legal activities as needed, such as coordinating with police.
• Promote safety awareness and support a safe shopping environment.
• Identify and resolve internal theft.
• Adhere to established shoplifter guidelines and policies.
• Monitor the store entrance and report safety hazards like tripping risks or wet floors.
• Ensure the store is clean and organized, focusing on product displays.

1. Customer Engagement:

• Warmly greet customers upon entry and offer assistance.
• Provide knowledgeable recommendations on liquor products, including vodka, gin, spirits, and wine.
• Assist with product inquiries and help customers find what they need.
• Develop customer loyalty through exceptional service and recognition.
• Actively engaged on the sales floor to offer additional services and product knowledge.
• Maintain positive working relationships with the Store Manager and team members.
• Deliver timely, professional, and knowledgeable service to all customers.

1. Product Knowledge:

• Develop a deep understanding of our product offerings and mixing ingredients.
• Stay informed about new products and promotions.
• Participate in ongoing training to enhance product knowledge and customer service skills.

1. Integrity and Accountability:

• Uphold high standards of integrity by reporting issues or concerns to management promptly.
• Represent our company values in every interaction with professionalism and care.

What We Offer:

• A dynamic and supportive work environment where you can grow your skills and career.
• Comprehensive training programs to equip you with the knowledge and tools for success.

Ideal Candidate:

• Strong communication skills with a friendly, approachable demeanor.
• A passion for customer service and a commitment to helping others.
• Ability to work independently and collaboratively within a team.
• Perform other task as assigned.
• Willingness to learn and adapt in a fast-paced retail environment.
• Flexible traveling to surrounding areas

Physical Demands and requirements:

• Occasionally- Sitting, talking, climbing up to 6-foot height, and smelling.
• Frequently- Walking on tile/concrete, carrying, lifting up to 50 lbs., pushing and pulling up to 150 lbs., balancing, stooping, kneeling, crouching, seeing, and hearing.
• manual dexterity and reaching waist/overhead level.
• Prolonged periods of standing and walking.
• TABC certified upon employment.
• must be 21 years of age.
• Strong interpersonal/customer service skills.
• must be available to work flexible shifts depending on business needs.

Safety Risk Factors:

-Occasionally-Loud noise, slippery or cluttered floor surface, contact with sharp objects, contact with skin irritant,

toxic exposure (see Safety Data Sheets), nuisance dust, fumes, sprays, and hazardous cleaning solutions.

-Frequently-Twisting of back and neck, and hazardous equipment

Important Disclaimer Notice:

The job duties, responsibilities, skills, functions, experience, educational factors, requirements and conditions listed in this job description are representative only and not exhaustive of the task that an associate may be required to perform. Goose Cap reserves the right to revise the job description at any time and to require associates to perform other tasks as circumstances or conditions of business, competitive considerations or the work environment change