Customer Service (Lake Forest) - Net2Source

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap – Right Talent – Right Time – Right Place – Right Price and acting as a Career Coach to our consultants.

Job Title: Customer Service
Location: Remote
Duration: 12+ Months
Shift: 9.30AM to 6PM CST
Pay Rate: $20/hour on W2
Position Summary:
The Customer Service Representative (CSR) position involves managing phone and email communications for a healthcare products company. This role requires accessing multiple systems to efficiently resolve customer inquiries and provide solutions in a high-pressure environment.

Essential Duties & Responsibilities:

• Respond to customer phone inquiries on a toll-free line while managing emails concurrently.
• Maintain a professional and pleasant tone in all communications.
• Process customer orders and provide necessary shipment, order, or invoice documentation upon request.
• Create and manage incidents, tasks, and inquiries within Oracle Service Cloud.
• Review orders for product availability and handle customer inquiries regarding order changes, shipping preferences, and product questions.
• Coordinate with shipping companies for order status updates and expedite urgent requests.
• Document every phone call and respond promptly to emails and chats.
• Participate in special projects or miscellaneous duties as assigned.

Knowledge, Skills & Qualifications:

• Excellent verbal and written communication skills.
• Basic proficiency in Excel and working knowledge of MS Office.
• Ability to learn remotely via WebEx and adapt to frequent process changes.
• Strong multi-tasking skills in a fast-paced environment.
• Excellent organizational skills with the ability to prioritize tasks.
• Adaptability to different time zones and shipping logistics.

Education and Experience:

• High School diploma required; college degree preferred.
• Minimum 1 year of customer service or call center experience, preferably in the medical or medical device industry.
• Experience with ERP systems (e.g., Oracle, SAP) is a plus.

Minimum Qualifications:

• Must be 18 years of age.
• Reliable internet connection and a quiet workspace free from distractions.

Physical Requirements and Work Environment:

• This is a remote position; candidates must maintain a suitable work environment to handle live phone interactions.
• Flexibility with work hours is essential, as new hires will start on the 9:30 AM to 6 PM CST shift.

Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in—with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out—with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.

Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Awards and Accolades:
• America's Most Honored Businesses (Top 10%)
• Awarded by USPAAC for Fastest Growing Business in the US
• 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020)
• Fastest 50 by NJ Biz (2020, 2019, 2020)
• INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list)
• Top 100 by Dallas Business Journal (2020 and 2019)
• Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
• 2019 Spirit of Alliance Award by Agile1
• 2018 Best of the Best Platinum Award by Agile1
• 2018 TechServe Alliance Excellence Awards Winner
• 2017 Best of the Best Gold Award by Agile1(Act1 Group)

Regards
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Office: (201) 340-8700 x XXX | Cell: (201) xxx xxxx | Fax: (201) 221-8131| Email: