Customer Service and Logistics Coordinator - Milk Specialties Global

The Logistics Order Fulfillment Specialist is responsible for maintaining customer satisfaction through efficient, timely and accurate sales order fulfillment. The Logistics Order Fulfillment Specialist coordinates with cross functional departments to stay abreast of customer expectations, production schedule adherence and product release dates in order to facilitate timely and accurate shipments of orders.

 Essential Duties and Responsibilities:

• Enter all Customer Sales Orders from Customer POs and EDI.
• Send Order Acknowledgements to Customers with Batched Quantities
• Maintains accuracy of Sales Order dates, quantities, prices and charges.
• Maintains accuracy of Finished Goods Inventory for Customer Owned Inventory.
• Provides customer documents in a timely manner.
  • CoA’s/CoC’s
  • Pick up requests
  • International shipment document preparation when necessary.
• Works with external warehouse, transportation department and 3PLs to coordinate customer shipments.
  • Allocates Orders and Generates Pick Notes.
  • Provides shipping schedule for customer pick-up (CPU) orders.
• Enter/Update data in Smartsheet against COA entered by QA.
• Notify appropriate internal and external parties of sales order changes or requests.
  • Works with transportation to arrange freight for non-CPU sales orders.
• Leads inventory management for finished products.
  • Works with Quality group to get product released from test.
  • Works with Customer to ship/invoice stock after release.
  • Work with outside warehouse or 3PLs on confirm ship/invoice transactions.
• Executes Credits and Rebills as required.
• Generates Miscellaneous Invoices as required.
• Acts as point person to facilitate problem resolution for sales orders.
• Promptly responds to customer inquiries and requests.
• Coordinate and process customer returns when necessary.
• Generate proforma invoices for pre-pay customers

 Position Requirements:

• Previous customer service and purchasing related experience in a manufacturing environment.
• Exceptional interpersonal, communication, and organizational skills.
• Strong working knowledge of computer software applications.
• Ability to multi-task.
• Meticulous attention to detail in a fast-paced environment. 
• Experience with an ERP system including sales order processing, inventory management, purchasing, etc.
• Strong Microsoft Excel skills.
• Experience in transportation, shipping, logistics. 

At Milk Specialties Global, our focus is to create high-quality ingredients designed to optimize health and nutrition. We are passionate and dedicated people. Each day, we collectively explore new, innovative ways to enhance product performance and value through our broad human and animal nutrition portfolios. We offer a comprehensive benefits package which includes medical, dental, vision and life insurance as well as a healthy 401(k) company match program.