Customer Service Manager - Frankston Packaging
Edinburg, VA 22824
About the Job
Come Grow with Us @ Frankston Packaging!!!
We are looking to hire a Customer Service Office Manager to join our team! You will be responsible for overseeing the Customer Service Representatives of the office in addition to performing CSR duties for a single salesman.
Responsibilities:
We are looking to hire a Customer Service Office Manager to join our team! You will be responsible for overseeing the Customer Service Representatives of the office in addition to performing CSR duties for a single salesman.
Responsibilities:
- Provide administrative assistance to Customer Service team
- Encourage and improve cross-department internal communication
- Manage records and information
- Process customer orders by creating the necessary documentation (Job Jacket) and support materials (samples, proofs, color approvals) to clearly communicate order specifications to the Production Coordinator.
- Provide support, under the direction of the assigned Sales Representative, to internal and external customers through communication channels and task completion.
- Communicate status of requests for orders and pending projects on Job Status Update.
- Communication, both written and oral, with internal and external customers as required.
- Process other customer requests (quotation, job status, information) in a timely and proactive manner.
- Previous experience in management
- Ability to prioritize and multi-task
- Strong organizational skills
- Deadline and detail-oriented
- Strong leadership qualities
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Source : Frankston Packaging
