Customer Service Manager (Entry Level) - Mela Group

Mela Group has a couple of positions opening for our Entry Level Customer Service Manager role. We are a direct marketing consulting firm located in Long Beach. We work with Fortune 500 clients, such as T-Mobile. We are looking for dedicated, committed, and goal-driven individuals to join our Customer Service Manager team!

Description:

We help our clients with their sales and marketing. We are looking to hire individuals for our Entry-Level Customer Service Manager role who are willing to learn basic sales and backend business to provide support for the team and our customers.

Qualifications:

• Entry-level experience. 
• Self-motivated, can work in a team and independently without supervision.
• Goal-driven. Growth is MANDATORY in our company culture. We seek individuals who are willing to learn and apply knowledge.
• People person. We are looking for individuals who love to help and support other people.
• Be able to handle a fast-paced environment and high pressure. 

Customer Service Manager Responsibilities Include:

• Communicate directly with members of our client customer base daily, with the focus being on establishing lasting relationships in person
• Becoming an expert on our client and all client product knowledge to be able to answer any customer questions and ease concerns
• Learning how to complete sales for select customers and doing so when necessary
• Attend daily team meetings where goals and expectations are discussed
• Communicate daily with supervisors and managers on the progress of each day, including struggles, successes, and anything needed from them for support
• Maintain all client compliance and CDC guidelines when interacting with customers, clients, and team members

This is an on-site, NOT a remote position. We do require candidates to come to the office every day. 

#LI-Onsite

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