Customer Service Manager II - Compass Group, North America

ESFM



Position Title: [[Customer Service Manager II]]


Reports To:


Salary: [[Experienced]]


Pay Grade: [[12]]


Shift: 8AM - 5pm


Other Forms of Compensation: [[N/A]]





ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).





Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.





ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.





In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).





This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here (http://www.altogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position.




Job Summary



Key Responsibilities:



+ Responsible for site visits and client retention


+ Assist branches with grand openings


+ Ensure we are compliant with local and national account standards; review corporate compliance reporting


+ Ensure action plans are developed and implemented to improve SSS/control V-9 (food waste, o/s, etc)


+ Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan)


+ Coordinate efforts to improve the customer retention and client experience at the point of sale


+ Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue


+ Drive compliance to merchandising standards


+ Assess performance by location through audit reports (Quarterly District Evaluations)


+ Perform the job functions of the Route Driver position, when needed, including driving a company vehicle over an established route to deliver products, render services, and fill and maintain vending and related equipment.






Preferred Qualifications:



+ A Bachelor’s degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable


+ 3 years driving experience required.


+ Valid Non-CDL Class C driver's license (unless otherwise indicated by state) and good driving record.


+ Preferred 1-2 years’ experience in a customer service position, or a minimum of 1 year of related experience.


+ Route management, retail and merchandising experience is preferred


+ Ability to operate or willingness to learn material handling equipment (box truck, handcarts, etc.).


+ Food & beverage experience


+ Excellent communication skills required


+ Must be able to travel to client sites


+ Must be passionate about providing world class service to our clients and customers


+ Must be able to lift 50 lbs. on a consistent basis.






Apply to ESFM Services today!


ESFM is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.


Applications are accepted on an ongoing basis.


Eurest services maintains a drug-free workplace.


Associates at Corporate are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)






Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf) for paid time off benefits information.





Req ID: 1364633


ESFM


Brandy Wilson