Customer Service Manager - Inno Supps

**This is an in-house position. Please do not apply if you are looking for remote or hybrid work. Thank you.

Inno Supps is one of the fastest-growing supplement companies in the world.

We are out-of-the-box, strategic, and diversified thinkers who are seeking an experienced e-Commerce Customer Service professional to join our team.

In this role, the Customer Service Manager will be responsible to support the overall operations of the Customer Service Department to streamline processes, supervise a team of Customer Service Agents, and resolve customer issues timely and effectively ensuring a high standard of quality customer service.

WHO ARE YOU:

• You are a customer guru who can mitigate customer complaints and increase customer retention.
• You are analytical and can tell a story through data analytics.
• You have brand awareness strategies.
• You can streamline workflows to optimize and effectively execute.
• You are knowledgeable of different technology platforms and leverage technology for overall optimization.
• You have a knack for product knowledge and have a way to communicate product training.
• You have high expectations of what is considered quality.
• You are flexible, adaptable, and have a "glass half full" attitude.

WHO ARE WE:

We are Inno Supps. A DTC e-commerce, supplement company that thrives off of Innovation and constant improvement to redefine excellence. We have new and evolving brands frequently developing for creative versatility. We seek out gaps in our processes and workflows to ABO (Always Be Optimizing). We LOVE different perspectives that can adapt to the ever-changing marketplace and audiences while maintaining consistency in our branding and marketing initiatives. We are a Company crafted by the perfect blend of the imaginative and the analytical. We thrive off collaboration and professional development and strongly believe our colleagues and peers can individually contribute to each other and the collective.

We have a beautiful office space with a massive greenscreen room for production. Our production and post-production equipment is top-of-the-line. We have quarterly team outings when our workload allows and a wellness program for periodic, on-site neck and shoulder massages. We offer medical, dental, and vision where 50% of employee premiums are paid by the Company and you get free product while onsite and 50% off product for purchasing.

We look forward to reviewing your portfolio in hopes of continued discussions!

If you have any questions or concerns or want to connect straight to the source, please send an email to recruiting@innosupps.com. We would love to hear from you!